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Hotel Review posted by LW, Malaysia in August 2007
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Traveler Rating:
 2/5
My ratings for this hotel are:
  Room
Bathroom
Room Size
Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
Families
Couples/Romantics
Seniors
 Business
Eco Adventure
Would I stay at this location
again: No way!
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"Hardware" Overall is ok but the "Software" was bad experienced and there are tons of room to improve:
1) Can you believe a 4 stars hotel can have a WRONG exchange rate? Immediately I informed the lady in front desk it was wrong but she "show me her face" like im making trouble to her, instantly, the duty manager knew it is wrong.
2) I have asked front desk to call a taxi and they informed me that due to rain day, it takes longer time like 20 mins. Ok, fine, we wait at the room. After 30mins, no reply at all, we decided to go down and check. They said no taxi. When we go out to the hotel front door. There are 2 taxi waiting there empty!!! Why can't they be more agility???
3) I used the internet but i remember it shall be less than 6 mins. When I checked out, I asked the bill of exact time i used for internet so to make sure they charge correctly but they are unable to provide and charge more than 6 mins.
4) When I came back to collect my luggage, as the bellhop was no around, others people treat me "transparent" and no one offer help. Later, bellhop came back, he offer a very friendly help.
Last word, people in front desk need a lot a lot training to be more professional like the bellhop.(His name is Matthew)
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This Mercure hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Mercure Hotel Reviews - 12 Unbiased Traveler Review (s) |
 5/5 Posted by MR. WENG WAH, Wong, Singapore in October 2007
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| "The front desk staff were very friendly and helpful. The duty manager immediately acceded to our request by securing for us a room change when we requested for a room on a non smoking floor.
The hotel is just five minutes walk from the city centre giving us access to shops and cafes.
Overall, we had a pleasant stay in Mecure." |
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2/5 Posted by MS. SETYAWATI, MEYLIA, Australia in June 2007
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| "I booked Mercure hotel because I saw original RRP from other website was around $300, and to get a 50% discount I thought was a bargain!
But I dont think the room worth $300/nite, the mattress was really old and soft, the carpet & furnitures need to change too. If you are only looking for convenience location, maybe yes its a good option - walking distance to shopping area. " |
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 4/5 Posted by MR. GRONAU, Marc, Australia in June 2007
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| "pICKED THIS HOTEL AS WAS CLOSE TO TRANSPORT, BUS,TRAIN AND FERRY, WHICH IT LIVED UP TO WHAT WE EXPECTED. ALL GOOD" |
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4/5 Posted by MS. CONEYBEARE, Julia, Australia in May 2007
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| "Very pleasant stay. Convenient location. Quality of towels was a bit ordinary and shower was not as clean as it should have been. Apart from that...staff were very nice and friendly." |
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4/5 Posted by MS. SYME, alison, United Kingdom in March 2007
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All Mercure hotel reviews >>
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