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Hotel Review posted by Erin Hilgart, Singapore in November 2005
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For a five star hotel, the service was the poorest I have received. The hotel staff were inconsistent regarding tour prices (and seemed to be taking a cut off the top of our taxi arrangement to see the Great Wall), and were unresponsive to requests. Very few staff had English-speaking ability, which makes it hard for travelers who do not speak Mandarin. The rooms and food was fine, but the rooms had poor ventilation and no air-conditioning. Definitely not worth the five star price paid, even with the on-line discount we received.
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Traveler Rating:
 1/5
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This New Otani Chang Fu Gong hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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4 out of 5 AsiaRooms users found this review to be helpful.
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5/5 
