Hotel Review posted by MR. MARSHANK, steven, United States in June 2008
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Traveler Rating:
 5/5
My ratings for this hotel are:
  Room
Bathroom
Room Size
Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
 Families
Couples/Romantics
Seniors
 Business
Eco Adventure
Would I stay at this location
again: Absolutely!
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The hotel is perfectly located near the exhibition center. If you are in Guangzhou for a function there, it is the ONLY place to stay. If you are in town for other purposes, it is too far away from other things to make it a good place to stay.
The rooms are very nice, albeit done with some cheaper veneer that will break down soon enough. But the look is great and the facilities are very, very good throughout the hotel.
The service is on the better side for China, which is still not up to the level of places like Hong Kong, Japan, Thailand, KL or other destinations that have been providing the kind of high level service that so many of us love about Asia. Nevertheless, this hotel is in the upper 10% of China and that works for me. Maybe another five years and we will be at world class service, but not yet.
There were some silly nickel and dime charges that just show the lack of understanding and a problem when I checked in. My voucher showed a river view room but their computer system did not. Instead of just giving me a river view room, they went through this ten minute routine, then gave me a corner room on the back side, which had a tiny river view from one corner of the room. After going through the whole process again, I finally got the proper room.
In the restaurant I ordered chopped chilly peppers with my spinach. At first they gave me a chilly paste but when I asked for the abundantly available fresh ones, they charged me 15 RMB for them. In many, many dozens of trips to Asia, this was a first and in typical rigid Chinese style, they could not discuss it. The rules are the rules and there is no flexibility or conversation.
I would stay here again, knowing the limitations one finds anywhere in China regarding service at this time. Perhaps one day, but that day is not here yet. In other words, good service for China but not for Asia at large.
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This Shangri La hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Shangri La Hotel Reviews - 6 Unbiased Traveler Review (s) |
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5/5 Posted by MR. VIGAR, Walter, Malta in June 2009
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| "I my openion and that is after I have travelled alot around the world that your hotel is giving a good service in all sections. The most inportant is that you keep giving a good service with a smile which will make you more wellcome. I just want to thank your staff in all sections for making my stay wellcome.
Walter Vigar" |
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5/5 Posted by MR. ROMAN, Guido, Italy in October 2008
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| "perfer service and location" |
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 4/5 Posted by MR. Nan, Malaysia in October 2008
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| "walking distance from exhibition center and subway. very friendly staff and good food. free shuttle bus to and from central station. a little far from town center but the price and convenience for exhbition is worth it." |
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5/5 Posted by MR. CORTOPASSI, Pier Paulo, Brazil in July 2007
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| "The hotel is located at a SHORT walking distance from the brand new Exhibition Centre of Guangzhou for the Canton Fair!!
The buffet restaurant is excelent but a little expensive!
Besides this, there are more four restaurants!
I had a VERY PLEASANT stay!!
Definitelly I recomend this hotel..." |
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5/5 Posted by MRS. OLGA LUCIA, Robledo Mendoza, Netherlands in June 2007
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| "Excellent service in general." |
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All Shangri La hotel reviews >>
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