"The hotel was difficult to find because it did not have the English name on the front, only the Chinese one and the voucher did not have the name in Chinese characters. I called from another hotel nearby and the reception person said she had no reservation in my name so she was not going to help me. I could not believe how rude and helpful she was. I finally found the hotel [in the rain] and that same reception person refused to give me a room even after she saw the voucher. I asked that she called the manager which she attempted to do after adamantly saying that she was not going to help me. After half an hour (at 11 p.m.) she found the record in a file. She said it was their mistake in a cursory manner without any apology.
Hence, I do NOT recommend this hotel. The location is great, but the service was unforgivable and the rooms themselves were depressing."
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