1. Polite reception, however, on THREE...
1. Polite reception, however, on THREE different days we received THREE DIFFERENT pieces of advice on the SAME SUBJECT!!
First day - asked about late checkout and availability of luggage storage (we were to check in at the Formule 1 at Hendra for an early morning departure from Brisbane airport back to NZ). We were told we could exit at 2 p.m. and use the lockers for our luggage.
We found that the lockers weren't big enough for our luggage.
Second day - asked about late checkout and luggage - and were told we could checkout at 12.30 and leave the luggage at the back of reception, but there would be a charge $10.00 per hour for checkout after 12.30. It was supposedly recorded on computer. DONE said the receptionist.
Third day - day of departure - were told late checkout was 12 midday, luggage could be stored behind reception, but there would be a charge of $20 per hour for every hour after noon, and another night's charge if after 5 p.m.
We checked out at 12 noon, and left our luggage - while we finished looking around Brisbane before getting a taxi to Hendra.
MAYBE: Have a SET RULING for late departure and luggage storage - so that ALL staff say the same thing!!
2. Advice to people arriving by car:
We spent an HOUR trying to get into Turbot St. - newcomers to Brisbane we had a map but got confused with all the one-way systems, and no right hand turns, and no left hand turns!!! It took us an HOUR to get to the entrance of the Ibis!! It would be very helpful if on your booking acceptance you could advise people arriving by car to approach the Ibis via Ann St. and take the right hand turn into the slip road after George St. (before you get to North Quay) and enter the back entrance to the Ibis.
3. It would be helpful if on your acceptance of booking to inform guests that there is no complimentary parking at the Ibis - and that there is public parking at $12 per night nearby. When people have been touring with a hire car it would be helpful to know this - we returned our hire car a day early because of this fact!!
