City Palms Motel, Fortitude Valley, Brisbane  

We arrived later in our motel because of delay. (Luggage arrived 2 hours later with another airplane). It was because of that we have to pay AUS $ 50 extra to check in.
Policy of the Motel if arriving after 10.00 PM.
The deskman said we should have known because the motelrules were send as confirmation, but we didn't receive anything.
I asked him to send the motel rules again to my emailadress, so he did while we were standing there to checkin.
After checking our email 2 days later we find out we didn't receive any email from the motel.
We asked for the rules because we will try to claim the extra costs to Qantas Airlines because of the luggage problems.
So no more this motel in the future because of this policy.
Second argument: we should have internet access, we got the access key and password, but to open our email, normally no problem at all, after waiting 10 minutes and trying again we couldn't open our email due to a very lazy wireless system.