Hotel Grand Chancellor Melbourne
131 Lonsdale Street
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Overall Hotel Reviews
Based on 26 reviews
I booked an executive room and was expecting the room will be nice and big but as soon as I entered the room, I was totally in shock. The room was not as expected, it's small and the furniture especially the wardrobe area look so bad, it really doesn't represent a 4 stars hotel, it must be only 3 stars or below. The wall definitely need to be repainted, the corridor outside the room looks dirty too. When I went down to go somewhere I went to the receptionist and asked her about my room whether that's an executive room or not, she told me to wait a minute as she will check it on the system, and quickly she told me that it was an executive room. Even just to give a very easy question she had to check it on the system first, didn't she remember all the room's types there?
the only good thing about this hotel is the location, it's in the middle of the city and easy for you to get to chinatown too. overall, this hotel is not recommended for people who's looking for a nice accommodation, it's only for budget travelers.
Most over priced, sub stranded internet service,...
Most over priced, sub stranded internet service, I have experience in a Hotel since the 1990's. If you are a business traveler and need reliable email service, stay elsewhere.
Undergoing renovations which caused some difficulties (access...
Undergoing renovations which caused some difficulties (access to lifts etc) Should be superb once modernisation is complete. Staff were very helpful and courteous. Meals were very good. Great location
Good enough room size and its service,...
Good enough room size and its service, location, breakfast choice, friendly staff.
Could not get air conditioner to heat room enough (it was winter) so they provided air heater upon request.
Good value for money.
The hotel is in need of a...
The hotel is in need of a paint job and tidy up. The pool area is lovely although it was too cold for us to use it! The service and staff were very pleasant. Breakfast was average. Location too far from tram area but otherwise quite good. Rooms are very small and bathroom tiny. Rooms clean and adequate. The bar area was nice and prices reasonable.
While the hotel has good location, the...
While the hotel has good location, the room is rather old and in need of renovation. The carpet is dirty and the room is too dim. Entrance to the hotel is by a flight of steps which is not friendly to someone carrying a lot of heavy luggage. Breakfast is however pleasant and substantial.
Only good for the location of the...
Only good for the location of the hotel, everything you need is within walking distance and you don't even need the to take Tram or Bus.
2nd time. Easy walk to CBD,...
2nd time. Easy walk to CBD, and 2 theatres. Loved the balcony, and that shower was heaven, and beds comforably.
Room 304 better than room 2 years ago, bigger, not hot sun, so the 04 area will be my request in future. The breakfast was excellent. Good eating facilities around area.
Like most hotels the bar prices were outrageous. and never again. Items in fridge not visible.
On our arrival we upgraded to a...
On our arrival we upgraded to a room with balcony but the size of the room was not as big as we thought. It had a balcony but not much of a view.
The service however was good as was the breakfast.
I am rating this hotel on the...
I am rating this hotel on the upgraded room called "executive" room. I phoned the hotel and asked them to upgrade me after being warned by colleagues that the standard rooms are not renovated yet.
I found the room, service, facilities and location all to be very good to excellent. The staff on reception could not have been more helpful - nothing was an effort.
Will certainly choose this room and hotel again and will recommend it to others. I was also impressed with your voucher system and the way the tax invoice is emailed later.
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