This hotel is an absolute credit to...
This hotel is an absolute credit to its owners - and to Melbourne. I have never experienced such outstanding service in Australia, usually being subjected to some "attitude" or feeling that my request was an inconvenience. Not so in The Windsor - nothing was too much trouble and we were made to feel very special from the moment the doorman took our cases from the taxi when we arrived. Friendly, professional, knowledgable staff, who clearly really enjoy working in this iconic hotel.
Our first room was disappointing-reproduction "antique effect" furniture and a view of a back alley - a shame when we booked a deluxe room. It had the feeling of "grandma's front room" with doylies and lace. We were moved after one phone call to a magnificient, palatial room overlooking Parliament, with tasteful period furniture - more what I had imagined in staying at The Windsor. Two small points to work on - the (over) heating in our room was connected to the hotel's central system, with no individual control of temperature. This meant we were sweltering in our room, as the central heating system tried to counteract wintry Melbourne weather. It became sufffocating. Also, the bathrooms were more than adequate, but I had hoped for grand old marble bathrooms in such a building, rather than an 80s style shiny renovation, with one washbasin. It functioned, but did lack the character of the rest of the room. This could well be the most comfortable bed I have ever slept on - and what a treat having a separate dressing room, where we could dump all our winter clothes and still keep out beautiful living area tidy.
I lived in Melbourne for years and always wanted to stay in this hotel. Without doubt, it is now my hotel of choice when visiting my former home- a real piece of the city's history at rates charged by some boutique hotels with questionable service and pokey rooms. I know where my dollars will go from now on.