Except the location and size of the...
Except the location and size of the room, Criterion Hotel was not as good as expected. Service by the staff, except for 1 lady who helped with our check-in on the first day, the rest were quite lousy. The frontline staff do not seems keen in providing service to the guests, as they seems to be providing standard answers to requests or queries. Unlike other hotels that i have stayed in before, they go beyond their normal call of duty to make your stay as comfortable as possible.
When a request was made for some cold water to be sent to the room, the frontline staff told us that they do not provide such service and advice us to drink from the tap. This is fine, as we are quite used to drinking tap water in Singapore, but its really quite unbelieveable that a normal hotel as such do not provide water at the request of the guest. If its a backpacker hotel, this would be acceptable, but not one like Criterion.
Overall, the experience is not a fantastic one and I would not recommend Criterion Hotel, as i believe there are much better hotels in Perth at the same pricing.
