We stayed 5 nights at this hotel,it...
We stayed 5 nights at this hotel,it was a great disappointment.Whilst the foyer is impressive, the rooms and service are not.Our room was spacious but it stunk of stale cigarette smoke (we had requested non-smoking).There were cigarette burns in the furniture,carpet,bathroom basin and toilet.There were only basic amenities in the room and it was difficult to get adequate attention from services such as housekeeping.Our fridge had a tray of slimy brown water in it.The hot water was a major problem, we had none for 4 of the 5 days and repeated requests to management did not solve the problem.We asked to be moved to another room, this was not done.On one day the pool was closed for a private function, there was no prior notice of this and this was not good enough for guests who have paid for a hotel with a pool.Management was beastly careless about this inconvenience to their guests.Breakfast was adequate but the breakfast room is spoiled by cigarette smoke.We felt this hotel was not value for money with amenities,service and attitude poor.It is not 4* or 5* but 2* to 3*. It did not compare to the 3 other hotels we stayed at in Cambodia.
