The hotel is beautifully furnished, with lovely...
The hotel is beautifully furnished, with lovely decor throughout the public areas and the bedrooms; the rooms are very comfortable with good satellite tv channel range too. However, the top floor 'Garden Suite' is poor value. The air-con is too weak to cope with the size of the room, and being an attic, it is very dark with little natural light coming in through the small window. The plumbing and hot water are serious problems. Due to blocked drains, and scaldingly hot water making the shower positively dangerous to use we were moved to another beautiful suite where the hot water didn't work at all, although they had had all day to ensure the room would be fit for use. The maintenance guy couldn't fix it, and the tank leaked ceaslessly through the ceiling. A scorch mark developed in the wooden ceiling, encouraging concern that a fire might break out at any moment. Renovations behind the dining room wall made it rather noisy at breakfast. Although the staff were all very nice, very friendly and efficient, I didn't like their policy of demanding full payment for the 2 nights upon arrival. It was as if they knew in advance that there were going to be problems and complaints. Overall, a lovely hotel, but the experience was marred, and value lost, by the small details not being right.
