I specifically booked a hotel with a...
I specifically booked a hotel with a swimming pool, only to get there on 35 degree heat to find it empty. The manager's response: we had to do programmed maintenance and we told Asia rooms 2 weeks ago. Even though the company had another hotel with a working swimimng pool, they wouldn't put me there because it was more expensive, so the only option I got on a Saturday afternoon with a very tired family including children, was for them not to honour my reservation and for me to look for another hotel. Great help! considering I booked over 2 months in advance and also the fact that the hotel is not in such a central location as they claim.
Bathtub was full of hair and muck stuck to the sides.