Family tour of Angkor Wat & Others
Check in and check out seriously deficient. We arrived at around 13:30 but had to wait till 14:30 before being able to get access to our room. Check in time was supposed to be 14:00.
Check out took nearly half an hour. This was in spite of me being the only one checking out. They didn't know what our room rate was or how to charge it. Finally, a more senior individual staff member came along and sorted it all out. Not at all clear why this should have taken so long as I'd given them our reservation sheet, which clearly showed the room rates on it.
We have a villa, which was excellent accommodation for a grown up family with partners.
The hotel has an excellent pool, and staff are very friendly.
We ate once at the restaurant, for dinner, but the food was just average.