Customer Satisfaction Not a Front Desk & Management Policy
In spite of a reservation voucher, we were told they were overbooked. The front desk staff, who all acted like they haven't eaten the whole day, made us wait 40 minutes to get checked in to what they said was a "club room upgrade" on the 9/F. The catch: we had to transfer to a room downgrade after the 1st night. It would not have been so bad as the 2nd room on the 8/F appeared to have no difference anyway from the so-called "club room", but cigarette odor was all over including the "no-smoking"(?)hallway. Worse, we were made to transfer our bags ourselves from room to room, floor to floor, with no porter assistance despite repeated demands from the front desk & housekeeping! grrrrrrrr!!! buyers beware, paragon would have been a nice place in general, no kidding, if only you won't mind being patient with their totally exasperating, slow, indifferent customer service policy. :(