I am are frequent traveler to Shenzhen. I am an American that lives in Beijing but goes to Shenzhen all the time on business (6-8 times per year). I know what to expect and not expect in a Chinese hotel. This hotel is a terrible value. Customer service is horrendous and the overpriced food at the restaurant is almost inedible. I am not a big complainer but I needed to add this review after the horrible stay I had two days ago.
Well, this hotel is out of the way for me... really isolated in my opinion for those who wish to have a slice of shenzhen life. Hotel is relatively decent, reasonable rooms, so-so value, etc. Customer service is good, prompt and helpful. But the location will make this the last stay for me at this hotel.