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Eaton Smart Hong Kong, Kowloon  

380 Nathan Road Kowloon View this hotel's location on a map
 

Overall Hotel Reviews

4/6

rating

Based on 106 reviews

 

Summary

Customer service
5/6
Cleanliness of accommodation
5/6
Quality of room
3/6
Quality of food
5/6
Family friendly
4/6
Value for money
4/6
 
 

AsiaRooms.com reviews

106

 

Room prices from

Updating Rates

 

0/6

rating

Good hotel and good location, will stay...
Good hotel and good location, will stay at the Eaton again next time I'm in HK.
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0/6

rating

Just stayed at Eaton last week for...
Just stayed at Eaton last week for 3 nights. The room was superb, large and nicely done up. Great view. Non-smoking floor, clean and bright. Given that ours was a triple sharing, there was a lot of space to walk around. The bathroom was also very large and nice, with a seperate bath-tub and shower stall. The staff were also very hospitable. Will definitely stay there again. However, just note that the Airport Shuttle DOES NOT stop there anymore. They will drop you somewhere near Jordan road and you have to walk for about 10-15 minutes. It is easier to hail a cab from the Kowloon Station- one of the Airport Express stops. Cab fare will cost around HKD 20, and you got to add HKD 5 handling fee for every piece of luggage you have.
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0/6

rating

I have stayed at a number of...
I have stayed at a number of similar standard hotels in Hong Kong over the years, and I found the Eaton Hotel to be similar in comfort, fitout, surroundings, service etc.In fact in a number of ways I think it was a little better than some. In general, with the exception of one issue which I will explain in a moment, I was actually very happy staying there. I was initially concerned with the location, as I normally stay around the Wanchai/Central/TST areas, and thought that Jordan may be a little too far out of the way. In fact, not so. Walking distance to Kowloon Park, the main shopping centres of TST, and minutes walk from Jordan or Yau Ma Tei MTR stations. (And I am a prolific user of the MTR when in Hong Kong.) HOWEVER, one issue. When I arrived I was told that they did not have a room with a full bathroom on a non-smoking floor which I had requested. i.e. It did not have a bathtub, only what Reception described as "a stand-up shower". As I normally only ever use the shower anyway, I said I had no problems with this. I assumed that the "stand up shower" was an enclosed shower place with solid or glass walls.  But when I got settled into the room, I discovered (a) that the bathroom was larger than I had expected at this standard so no problems with that, BUT... the so-called "stand up shower" was simply a small shower base in one corner with a shower curtain around the remaining two sides. It was near impossible to have a proper shower because the shower space was so small, and the shower curtains so close that they kept clinging to my wet body, and water always ended up going everywhere across the rest of the bathroom floor. Additionally, the actual toilet suite was at a very unusually high seating position that almost required one to climb up onto the seat. But I would stay at Eaton when I visit again.
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0/6

rating

I have mixed feelings about the Eaton...
I have mixed feelings about the Eaton hotel.  The lobby and common areas are very nice, but our room was dusty, had no view, awful beds, and was small.  I had expected the room to be small but not dirty.  The wallpaper was even peeling off.  When I asked for an upgrade/cleaner room, etc., the staff was rude, unapologetic, and unhelpful.  An upgrade is $50 to $80 USD, which was too much since the reason we stayed there in the first place was the price-to-value ratio.  I travel about two months a year in Asia and have stayed in other hotels in Hong Kong which were superior.  I do not recommend this hotel unless you are on a tight budget and won't be spending much time in the room. 
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0/6

rating

We liked the location of this hotel...
We liked the location of this hotel near Temple Street Night Markets. I had read that rooms were very small so without seeing the double room we agreed to an upgrade to the delux room as we checked in. It was really good and looked out through one of the towering curved glass wall sections. The bus from the Airport will stop right at the Hotel, announcing it, and Hotel staff will arrange for a bus pick up for the airport return. We were given a late checkout (4PM), to fit in more sight-seeing/ resting, and staff were at all times helpful. Breakfast was a buffet with anything you could wish for.
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0/6

rating

I have stayed here around six times,...
I have stayed here around six times, and each time I am as impressed as the last. All the staff are remarkably cheerfull and very helpfull. Good spacious welcoming check in area with high rising atrium. The rooms are typically small Hong Kong size but super clean modern and all mod cons. Small well equipped gym and relaxing roof top pool area. There is free internet access in the down basement coffee bar, free local calls from foyer phones and great deals on buffet meals, and only a 3 minute walk to the subway. A very cheap taxi ride to Kowlooon Station for the airport express, 2 minutes walk from Temple Night Market and frequent buses to the Star Ferry 8-10 mins away. Good x xection of local shops and restaurants in the vicinity. Excellent Value for money for travellers and businessmen alike.
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0/6

rating

For a first-timer to HK, I...
For a first-timer to HK, I think that this is a very suitably located hotel with all the markets in the vicinity. Unfortunately the hotel is undergoing refurbishments, therefore didn't get to see the main entrance. Anyway, the staff were friendly and helpful, especially when I required information on getting around in HK, even though their English weren't very fluent. Room was average sized, but good enough for the night.
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0/6

rating

The hotel rooms are small but clean...
The hotel rooms are small but clean with good facilities. The staff, including the chamber maids, are friendly and helpful and professional. My request for three rooms to be placed together at a high level non-smoking floors was fulfilled, and the check-in was smooth despite their full house status. Eaton Hotel is very well located with Jade Market, Temple Street Market, Ladies Street Market and two MTR stations in close vicinity. Great food can be found close by and the area around this street fronting hotel is busy and vibrant, making it safe to return at any time. The gym is good and the staff is very helpful to guide you in using the facilities; the pool is small but very tastefully designed. For this price and service, I do recommend it as the best choice in the vicinity of Jordan and Yau Ma Tei.
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0/6

rating

I have been staying in Eaton Hotel...
I have been staying in Eaton Hotel since 1996. Though the frontdesk staff dun speak very fluent english but they are still helpful. Applause for the Conceige team, they recognise me from my 3rd stay with them. The hsekeeping team are friendly aso. The rooms though small but comfortable (i have stayed in even smaller rooms in HK hotels. i mean dun expect big spacious rooms in HK unless u stay in YMCA or the places like Peninsula Plaza / Harbour View / Ritz Carlton, etc). Only sad point is that the pool is always booked for functions so rarely get a chance to relax there.
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0/6

rating

Commenting on Unhappy's comments above, did you...
Commenting on Unhappy's comments above, did you pay for an upgrade? Why do you feel you need to be upgraded if you didn't pay for it. The other people might have asked for it before you and maybe were in the right place at the right time. The eaton hotel is a good hotel very convenient. Hotel is excellent for the price. Please do not let one person's comment discourage you from booking this hotel
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