Pacific Regency Hotel Suites 

KH Tower, Jalan Punchak, Off Jalan P. Ramlee Change
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  • 5/6
    rating

    water drain out from basin too slow
  • 5/6
    rating

    Spacious leisure trip with family

    Big room for family.
  • 5/6
    rating
    This customer didn't leave a comment.
  • 4/6
    rating

    only lacking house keeping

    it was a good experience and nice and clean.
  • 4/6
    rating

    Staff excellent ......except the pool staff, poor attitude and very poor service
  • 5/6
    rating

    Great location. We were upgraded to a 1 bedroom suite which was a lovely gesture. There is a block of flats being constructed next door so will take some of the views (towards KL Tower) away.staff were courteous
  • 5/6
    rating

    Great but must walk up hill

    This hotel was good priced, walking distance to Jalan alor, bars and KLCC however this hotel is located directly opposite Menara which is on top of a hill. I would prefer not to have to walk up and down a hill every time I leave my hotel. Also great view from rooftop pool
  • 5/6
    rating

    Location excellent

    Being so central just across KL tower, the price and quality has been really good.
    While some might say that the hotel must be rated 4 star instead of 5, as I guess the price is also fairly in the range of 4 starred hotels.
    Nice all in one building with the swimming pool on the top
    ... Read more
  • 3/6
    rating

    Wouldn't Recommend

    Our room was next to service elevator which ran all night - very noisy.
    Pool is in same area as bar so no evening swimming available.
    Room card had to be reactivated after first night.
    Music at bar was incredibly loud so conversation was impossible and when asked they wouldn't turn it
    ... Read more
  • 4/6
    rating

    The service are very poor...we arrived at 2pm it's take 1hr 30mins for us to check in
    as they had mess up our booking...we are told that our rooms are not ready yet....none of the front desk staff came to us to inform that our rooms are ready....when asked them than they give our rooms by than
    ... Read more
  • 5/6
    rating

    Wonderful Experience

    The hotel location is very accesible on major destination in the KL area. Very nice and supportive crews. The room is clean and spacious. Really value for money.
  • 6/6
    rating
    This customer didn't leave a comment.
  • 5/6
    rating

    Abit lack on customer service and convenience

    Friendliness of the staff was just satisfactory. Asked for a room facing Twin towers but given a room facing KL tower. Service was bad, only asked for a shower gel but must be reminded three times BUT still they never deliver for the whole night till the next day. Other than this is good. The ... Read more
  • 4/6
    rating

    just average, probably a little overrated.

    personally, i feel that the location of this hotel is pretty far from the monorail station. it takes approximately 10 minutes (in the hot sun) to get to the station. there is also no convenience store around the area. the nearest 7-eleven is approximately a 10 minutes walk down the road.
    though
    ... Read more
  • 5/6
    rating

    a definite winner

    this is my third stay at this hotel. I booked 3 rooms during my last stay and had a very pleasant stay. As far as value for money its concerned, you probably won't get a better deal. Rooms are spacious, clean and well presented. We also given 20% discount vouchers to use at the rooftop bar Luna and ... Read more

rating


5/6
rating
95%
would stay again
97%
recommend this hotel
  • Customer service
  • Cleanliness
  • Quality of room
  • Quality of food
  • Family friendly
  • Value for money
Based on 441 reviews Over the last 5 years
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