Promenade Hotel Kota Kinabalu 

4 Lorong Api-Api 3 Change
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  • 4/6
    rating
    This customer didn't leave a comment.
  • 4/6
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    This customer didn't leave a comment.
  • 4/6
    rating

    Disappointing stay

    At a 4* hotel I would expect the airconditioning to work properly, and when I book a non-smoking room, not to have smoke smell because the floor used to be a smoking floor. I booked a twin, but upon arrival was told there is only double.
    The hotel was marketed as wifi enabled. There was no wifi
    ... Read more
  • 5/6
    rating

    undergoing renovations

    Drilling from 9am top 5pm including weekends so can't nap in the daytime! TV had very blurry pictures & only 1 English channel, Star Sports, showing Wimbledon, I couldn't see the ball! Room even with all lights on is still very dark. Free buffet breakfast was very good from 6.30am to 10am. Excellent ... Read more
  • 5/6
    rating
    This customer didn't leave a comment.
  • 5/6
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    First Time Guest

    1. I like the services of your concierge and reception desk. The staff are very helpful, attentive and friendly.
    2. I would like to suggest that you look into replace the mattresses. It gave me a backache.
  • 3/6
    rating

    four stars??

    Room is very old, basic amenity such as slipper also not provided. Not worthy of a four stars rating. Other newer establish hotel is far value for money and more spacious.
  • 5/6
    rating
    This customer didn't leave a comment.
  • 4/6
    rating
    This customer didn't leave a comment.
  • 4/6
    rating

    Internet Access at the room

    Many business class hotels in Malaysia are already providing FOC internet access at the room itself
    I had to pay RM30 for 24hrs usage, which in my opinion is just too costly
    Internet speed was not impressive even paying the RM30
    Internet access at the lobby was BAD !!
  • 3/6
    rating

    Last alternative hotel to stay in Kota Kinabalu

    The service in this hotel it's not what it's seems to be. I stayed here on 30Jul for 3 nights. The moment when I walked in I was impressed by the lobby after that all have gone rockbottom. I checked in after 2pm the standard check in time and expected my room to be ready by then. To my horror, my ... Read more
  • 3/6
    rating

    Good central location. Rooms a bit run down. Was upgraded to Club Room but had to wait 1hour after check in time for this. Staff nice & friendly.
  • 4/6
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    Not as i hope

    i arrived to the hotel via a car and the reception lady was friendly. Its nice that they charged per room and not per person. However, i thought they would provide free parking coz d parking space were for hotel tenant only. But we are charged $2 per entry. Still reasonable as all shops are within ... Read more
  • 3/6
    rating

    Great hotel

    Great location & place to stay either single or family with vibrant atmosphere.most of the hotel employee are friendly & helpful.wouldn't regret staying at promenade.intend to come back again for the next trip.and do upgrade the quality of the pillow & blanket.thank you.
  • 4/6
    rating

    Reception service was pretty average but the...

    Reception service was pretty average but the room was clean. Location wise it is a bit far from the major shopping centers but everything is within walking distance if you don't mind walking. There are some good massage places very close buy that were very well priced.

rating


4/6
rating
76%
would stay again
80%
recommend this hotel
  • Customer service
  • Cleanliness
  • Quality of room
  • Quality of food
  • Family friendly
  • Value for money
Based on 21 reviews Over the last 5 years
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