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L. Hock Seng
New Hotel With Alot To Do.
Good variety of Asian food for breakfast not for westerners. No bacon no sausages. staff communication skills very poor. Asked for wake up call 4 times got one. Asked for glass of ice because fridge would not work finally gave up. Asked to have safe looked at , checked card reader on door
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instead. Transfer to airport was 20 mins late no urgency to rectify. Found it extremely difficult to communicate with any of the staff. No wonder the bar area is always empty, the female staff member working behind the bar has no personalty and her looks at times makes you feel unwelcome, not very pleasant. The pool on top of block 1 was green a real health risk would not swim in it.buses parked between block 1 and block 2 during the night and early morning keep running for a/c always noisy.
Feedback from Michelle Devereux
Initially my perception of the hotel was good, I was happy with the service and the amenities. However when I had to make a request to have a wet towel replaced with a dry towel and request toilet paper, I was met with little enthusiam. The toilet paper was placed in the room but the towel was not
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replaced. On one occassion the shuttle bus didn't pick me up from Patong Beach (at 8.15pm) and the reason given wasdue to lots of guests arriving. I also tried to pay my account the day prior to checking out which apparently wasn't a good time to do it (no other guests at reception) and when the clerk attempted to put payments through the following day at 4.45am the payment wouldn't go through even though there was more than enough funds. The clerk advised me to withdraw money at an ATM which I refused because I had to catch a taxi to the airport. All of this was explained to the clerk. If I was able to settle the account when I requested this would not have been an issue.
not really near the beach
Hotel is not very near to the beach but rental of motorcycle is very cheap so you can just rent one to ride around. Since hotel is not near to pubbing area, you can have a good night sleep.
had a great stay here, new hotel in close to everywhere in patong, thanks citin ;)