HATI! HATI! (Lookout! Or beware)
Twin non smoking room booked. Free pickup from airport confirmed by separate email by the hotel. We (2 women) arrived in bali at 11:30pm. After waiting until after midnight for the promised hotel pickup we took alternate transport . The hotel was aware we had transport booked as my name was on a white board behind the front desk. We were advised by the night manager two drivers for the hotel had called in sick at the last moment. This does not excuse two women being left waiting at the airport.
It was past 1am when we were finally shown to our room, only one bed, but two ashtrays. I asked where the second bed was. The night manager tried to convince me i had only booked one bed, but luckily i had print outs showing otherwise. I requested another room and was advised none were available. I requested a mattress for the floor, which was provided. It was filthy. My previous trip to bali i stayed in a hotel with wooden shutter and no glass in window. That hotel was a five star hilton when compared to this one. We then discovered there was only one towel, this made me laugh because i had confirmed with the hotel by email towels would be provided for bathroom and swimming pool. When i lifted the curtain covering the window in the bathroom i discovered it looked onto another room the same size, i assume it was another bathroom.
By about 2am we agreed we had no option but to stay for the night. When i cleaned my teeth ready for bed, the water splashed up my legs. Further investigation showed the sink was simply resting on top of the drain pipe and not actually attached. The balance was precarious, i should have let the thing drop on the floor instead of catching it!
As mentioned in other reviews, construction was happening at the hotel, this was not a problem, and despite the early start of the workmen the noise was not intrusive. I could have handled it.
The room was badly situated, with people sitting in the dining area being able to look directly into the room offering little privacy, this t0o i could have accepted at a pinch even though it was not ideal.
We were not there long enough to check out the swimming pool.
When we booked out the following morning the hotel tried to extract an extra fee from us for leaving earlier than we had previously booked.
This establishment is to be avoided at all costs.