The welcome at the Westin was incredible. All of the staff are friendly, welcoming and helpful. We traveled with our children aged 7 years and a baby aged 16months. I was surprised to see how well children were catered for with the menu even including baby friendly food (ie; puree, scrambled eggs and mash, yogurt with fruit etc). Our 7 y.o really enjoyed the kids club and the facilities and staff were great. While there is a baby pool, a baby/toddler must stand up, there is no gradual gradient making pool time play a bit complicated.
The linen and towelling is great and overall the room was good, except for a few things. The mirrors weren't clean nor the windows in the bathroom. The floor in our bathroom wasn't built with a correct slope so that the water didn't drain after we had a shower, instead it stayed pooled along the wall. The king bed our family suite was not as comfortable as the doubles in our children's room. I mention these things because this a premium priced hotel. All hotels regardless of star rating should be clean so as to make you feel that you are the first person to use the room, I didn't feel that way.
Whilst the hotel is great, it is very expensive, and I don't mean by Bali standards I mean expensive regardless. It really should include breakfast, we had to pay an additional $30US a day for 2 adults. Whilst everyone expects a markup at a hotel this seemed to have gone a bit too far in every aspect, with most people sitting by the pool clutching their free bottle of water as opposed to sipping on some juice/cocktail/wine etc. Having said that the Indian food at the Capsicum Cafe is delicious. The best Indian food I have had in a very long time. Compliments to the Chef.