I booked 3 Superior Room for families...
I booked 3 Superior Room for families of 6 adults & 1 child. We arrive to the hotel late, about 2pm (due to flight delay). The reception tell me only 1 room is ready. And ask me to wait for about 30mins for the other 2 rooms. So, we put all our luggage in one room and go for lunch instead. We come back at about 4:15pm, the reception tell me one of the room still not ready! I can’t believe it! We've waited another 30mins to get all the 3 rooms. That was almost 5pm!! Very disappointed!! And sadly one of the room given was a smoking room, which I’ve requested for non-smoking room!
The rooms are clean, but many mosquito! Electric kettle, hair dryer, disposable slippers are provided in each room. Air-con has no problem. The gardener in Bali Rani has the most friendliness smile, he maintains the Lotus Pond very well! And so as the café staffs for breakfast, was always served with a smile! The food was average, however the breakfast tea was too thin like water!
Great location with shopping mall, 24hrs convenience shop, coffee house, bakery, all within 5mins walking distance.
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Summary
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1/6
Customer service
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5/6
Cleanliness of accommodation
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4/6
Quality of room
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2/6
Value for money
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Not Rated
Quality of food
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4/6
Family friendly