Staff in general were really friendly and helpful, given that the location is so far out, it was a good idea that they provide free transport ride but with the price given... i'm not sure whether it is worth it in the end. we were upgraded to a bigger villa, which means we had an extra room (which is a little pointless since there is only 2 of us) and a bigger pool. At first glance, the place retain a certain Balinese charm, the downside of it's open toilet concept was it's fair share of mosquitoes. we were always paranoid that they might fly into the room. (which they did.) The annoying part of the villa, things were half working... doors, taps, light switches, safe, phone and wifi connection. you can never fully shut them or have it work properly. Food was over priced but tasted good, scary thing was, we had the food deliver to the room and when we dumped the left over in the bin... and the next morning, the bin was always tipped over and the left over food item seems to be missing...hence i suspected that might be rodents lurking somewhere and that is enough to turn me off.