Hotel took unauthorised payment from my credit card
Hotel Casa Ganesha took unauthorised payment from my credit card after we left hotel and they did not bother to inform me about it. When I discovered charges 10 days later in my bank statement and demanded explanation from the hotel, they said they charged me for an extra bed because they forgot to charge me while I was in hotel. They actually never mention any extra charges for the bed while we were there.
That is absolutely unacceptable behaviour when you deal with the customers! They literally had stolen from my credit card, as I am still not agree with the charges because my original booking was for 3 people and all bed charges should be included for all 3 people.
Rooms in this hotel are so tiny and there is no space to accommodate 3 people in one room, so they should not offer book for 3 people at all. We were struggling to move in the room, have to stay outdoors all the time as there was no space in the room at all.
Breakfast for first two days was from a menu, very basic, like omelette or toast. Then more people arrived to the hotel, so they offered buffet breakfast to the guests, also not really extensive. So, we felt we were not important, others were…
In the whole it was the most uncomfortable and most expensive stay (due to extra charges taken from my card) I ever had in Bali.
I will never stay in this hotel again and will suggest to anybody to stay away from them till they change their management style.