Umalas Hotel & Residence, Bali

Jl.Umalas II No 83 Seminyak - Petitenget View this hotel's location on a map

Overall Hotel Reviews

3/6

rating

Based on 5 reviews

Summary

Customer service

4/6

Cleanliness of accommodation

4/6

Quality of room

3/6

Quality of food

4/6

Family friendly

4/6

Value for money

3/6

AsiaRooms.com reviews

Room prices from

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5/6

rating

Overall good..quiet and staff very friendly and helpful

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5/6

rating

Our room was really nice and spacious. We were spoilt for choice in terms of what to watch on TV. There were so many channels to choose from! One gripe though, the toilet in our room had a slightly unpleasant smell. Customer service was excellent! Every hotel staff we met were unbelievably friendly and polite. We also went for a spa session at the hotel which unfortunately was not so enjoyable. However we were told that they only just opened. So maybe they will get better in time. The breakfast provided had good variety. Do take note that you will be needing to take a cab out to dine outside the hotel as it is pretty far to walk. Also, it gets pretty dark at night making it not so pedestrian friendly. All in all I would say that this is a good place to stay if you hire a driver (which most people do anyway).

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1/6

rating

We booked 2 studio apartment, but when...

We booked 2 studio apartment, but when we arrive they sold our booked rooms. We almost cheated by this hotel by placing us to only 1 apartment with 2 bedroom (1 standard+1 small bedroom). After we realize & protest strongly, then arguing for 1 hour at midnight!! finally next day they placed us to appropriate rooms.It's the worst hotel we ever staying in bali. We'll not back again! ever!!

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1/6

rating

Our stay was a complete disaster :...

Our stay was a complete disaster : 1. far from main street but no green village background (only houses and small paddy field) 2. No tourist information and services (shuttles, maps, programme etc) 3. Very expensive compare to the services (they even charged 3% for credit card and applied very high exhange rate) 4. There are only two type of Breakfast : no buffet after 4th day we stopped eating there 5. Missing dishes, stove and everything else(they gave two plates/forks/cups etc for 4 persons appart !?!) 6. No baby cot, no take away breakfast, poor internet connection, very electrical dissruption.

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Dear Reviewer, Greetings from Umalas Hotel & Residence, Bali! We received your review on AsiaRooms posted in August 2010 in which this is really appreciated. Since then, there were quite a lot of improvements we have been doing to meet guests’ expectations. Yet, we understand that our hotel was being closely to completions at time you were staying with us. As to your comments, we can clarify the followings: 1. Far from main street but no green village background (only houses and small paddy field). The distance from our hotel to the Kerobokan main street is an approximate 5-minute drive by car and a 10-minute drive to popular Seminyak area. Distances surely depend on traffic condition. Like yours, we would love the hotel to be surrounded by villages or nature views such as panoramic rice fields. However, the developments of the surrounding environments onto villas and buildings could be impossibly controlled by our side. 2. No tourist information and services (shuttles, maps, programme etc) Tourist information is available on brochures. Our staff can help organize the desired tours to the providers on behalf of yours. Alternatively, guests can organize themselves. 3. Very expensive compare to the services (they even charged 3% for credit card and applied very high exhange rate). As to the 3% surcharge on credit card, it is only applicable to American Express card type. We do also accept other major credit cards; MasterCard and Visa with however no surcharges applicable. Exchange rates applied are based on referral bank providing information of the currencies. 4. There are only two type of Breakfast : no buffet after 4th day we stopped eating there. Variations on breakfast are pretty much improved at our hotel. Other menus for lunch and dinner are also available and vary. Guests can have options of menu during their stay. 5. Missing dishes, stove and everything else (they gave two plates/forks/cups etc for 4 persons appart !?!) All units are equipped with kitchen area each, consisting of an electric stove and a kettle jug. Cutleries are improved and are available according to numbers of persons staying in the unit. 6. No baby cot, no take away breakfast, poor internet connection, very electrical dissruption. Baby cots are available and are set up in the room with a request to the hotel in advance. Internet connection is improved and is now supported by a new provider that provides a fast internet connection (Wi-Fi) to our guests during the stay. Guests can also take their breakfast away due to early flights upon check-out or early tours. The request can addressed to our restaurant or Front Office before hand. We do hope the above information has answered your questions. We would love to welcome you back to Umalas Hotel and Residence to see and experience how our hotel is now established in terms of services as well as to the facilities. Thank you. Kindest regards, Umalas Hotel & Residence Team

4/6

rating

maybe because they just opened for a...

maybe because they just opened for a week when i stay there... no cable tv yet, insane exchange rates, the room and some areas smells. weird design of the bedroom and tv area, eg. if u wanna watch tv, u have to open the glass door which separate the living and bedroom. if no discount, it's a bit overprice.

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