Mercure Convention Centre, Jakarta

Jl. Pantai Indah, Taman Impian Jaya Ancol View this hotel's location on a map

Overall Hotel Reviews

4/6

rating

Based on 18 reviews

Summary

Customer service

4/6

Cleanliness of accommodation

5/6

Quality of room

4/6

Quality of food

2/6

Family friendly

6/6

Value for money

4/6

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4/6

rating

HOTEL: Dated but modern enough, very clean,...

HOTEL: Dated but modern enough, very clean, spacious everywhere and designed to accomodate large groups and families. There are lots of kids there, testament to its family atmosphere and parents can feel very secure regarding their kids. ROOMS: Very large and well-furnished. Be sure to take the ocean-view rooms, they have balconies, sliding glass doors and of course sea view. The non-ocean rooms dont have windows. Ancol, where the hotel is located, is like a private "city", and you pay toll in and out of the "city". Guests get one free pass each day--if you remember to ask for it. FOOD: We only ate the included breakfasts so i cant judge the hotel in any other foods, but the breakfast buffet was quite good, wide mix of foods to please anyone, and you can have custom-made omelettes. Excellent bakery selections. All kinds of foods and all fresh and delicious. All the food staff are extremely polite and accomodating and friendly, you will feel right at home. They really put the effort to make you feel comfortable and well-taken care of. SERVICES: Internet in rooms, Wifi only in lobby and main restaurant. Business Center with PCs and you can also re-charge your phone there for free with their chargers. STAFF: I was disappointed with the counter staff. They are used to business clients and are sterile and inflexible, particularly when you have a problem. If you fit their mould and ways, you get along fine. Any problem or argument is unwinnable. Its like like trying to deal with a big company, which they are. However, the room and food staff are highly professional and very, very nice to you in all ways. Just ask for what you want and its taken care of. AREA: Ancol is clean, safe, many guards. I highly recommmend the big seafood restaruant there, its semi-outdoor, next to the river, huge and very low prices. Excellent for parties. For lame people, there is a KFC and McDonalds nearby. Be sure to check out the restaurant/coffee place at the pier. Mercure, though lacking charm and style, is a serious, propfessional big hotel and isnt meant for budget travelers or backpackers. But its right on the beach dont forget, and you can stroll and stroll. Ancol is very quiet. The only big minus is that there is a factory right nearby belching smoke and that was an irritating sight. Why did they put a factory right on the beach? The fishing boats are very pleasant to watch in the early morning while sipping coffee on the balcony. BATH: large, clean and has everything, including toothbrushes. Nothing is shabby or worn out, beds very good. Plenty of pillos. I would stay again if i wanted that whole thing, but i would rather try a different and smaller place next time thats more in the core of the city because Jakarta isnt a tourist place, its for business. So my advice is get cheaper digs nearer to your business or reason for being in Jakarta and save the beach for Bali or other islands.

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5/6

rating

Nice hotel and well maintained. The biggest...

Nice hotel and well maintained. The biggest issue was that in order for my friend to drop us off there we had to purchase a parking pass and admission to the amusement park for eveyone in the car?? I am not sure what it was all about as my Indo speaking friends handled the whole matter. It seems that since the hotel is located within the park they want to shake you down for a ticket, even though we were just staying for a few hours one night. It was not allot and I think we got our of it somehow but the experience left a bad taste in my mouth.

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5/6

rating

I was pleasantly surprised to receive a...

I was pleasantly surprised to receive a welcome drink right there at the hotel lobby as I walked in. The staff were very friendly and helpful and always smiling. The restaurant environment where I had my complimentary breakfast is terrific, with an outdoor courtyard that overlooks the sea. I especially enjoyed my breakfast with the sea-breeze. My toddler son enjoyed the activities at the Mimo Kids Club which is spacious and has an outdoor playground. The pool is great too with its own high twisting water slide. I like the ambience of the pool at night with its bar, food & light music. Taxis are readily available to take me to the city. The taxi metered fare from the airport to the hotel was only Rp85,000 but I gave the driver Rp100,000. The hotel itself is old, but has been given a new coat of paint. The standard room which I stayed in faces the golf course and the Jakarta skyline while the deluxe room, which is bigger and costs a few dollars more, faces the sea (I didn't know this until I asked the concierge). Its a great place for the family because it is close to the Ancol entertainment area and you can get there via a side gate at the beach side. With just a short walk, you can take a traditional boat ride in the open sea, or travel on a cable car 50 meters above the ground, or a thrill ride on a rollercoaster. Thumbs up for this hotel !

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5/6

rating

The hotel location is perfect .. and...

The hotel location is perfect .. and very safe. For a business traveller like me, the presence of a lot of children without proper suvey by theirs parents is very disturbing ...

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3/6

rating

grossly look okey but maybe service little...

grossly look okey but maybe service little bite slow i mine counter hotel person incharges, i like travel around asian counteries, i impress if they are smile, good talk and having "peramah"--only suggestion. Hopely you understand and take good action.tq

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