Sanno Hotel, Jakarta
Jl. Pluit Selatan Raya No. 2, Jakarta 14450, Indonesia
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Overall Hotel Reviews
Based on 19 reviews
OLD HOTEL THAT NEED REFURBISHMENT
THE HOTEL ARE TOO OLD FOR THE PRICE. PIC OF ROOM ARE FROM YEARS BACK. STAFF ARE FRIENDLY BUT THE ROOM SERVICE IS BAD. AIR-COND ARE SPOIL AND THE CONDENSER ARE NOISY TOO. THE SOAP AND TOOTHBRUSH ARE NOT REPLENISH EQUALLY TO THE HOTEL GUEST. YOU WILL HAVE TO CALL ASK AGAIN AND AGAIN. THE ONLY THING THAT ARE ACCEPTABLE ARE THE F&B STAFF. SERVICES STILL UP TO THE MONEY YOU PAY. UNABLE TO WALK ELSEWHERE FAR FROM CITY.
Pay a little extra and go somewhere else
There are much better places to stay for very little more...give this one a miss. Old, run down and just not worth the 10 bucks you save. Plus a 26% tax on food etc.
Excellent value
The standard of accommodation was much better than I expected for the price. I booked a superior standard room which comes with bath/shower, satellite TV and mini bar. The room and bed linen were spotless.The only problem I had was that the non smoking room I had requested was not available but in the event there was no significant smell of smoke in the room I was given..
Indonesian buffet style breakfast is included in the price with plenty to choose from.
Restaurant meals were good and not over priced.
The hotel is in a quiet location some 30 minute drive from the airport. For transport into Jakarta I would recommend taking the 5 minute walk to the main road and catching the blue bus opposite the hospital. This runs every few minutes and if the first is full just wait for the next one. The cost is 2000Rp and takes about one hour. The bus terminates at the depot next the the well known Passer Sennen (Monday Market) where bargains are to be had.
Disappointing
Arrived the evening it was a long flight, staff friendly and helpfull. Checked in went to the room, asked for smoking room we were on the 8th floor which clearly stated no smoking rooms on this floor. Room very spacious, bedding dirty, no hot water for shower/bath. Curtains, carpets dirty and mosquito heaven.
Breakfast clearly do not cater for westerners, not even the coffee was good. The staff is not to blame but the owner/management should definately get their act together because the hotel has huge potential.
Area was okay close to emporium pluit mall, taxi was good always use blue bird taxi. In general the people of Indonesia kind and freindly, would visit jakarta again but different hotel.
Breakfast clearly do not cater for westerners, not even the coffee was good. The staff is not to blame but the owner/management should definately get their act together because the hotel has huge potential.
Area was okay close to emporium pluit mall, taxi was good always use blue bird taxi. In general the people of Indonesia kind and freindly, would visit jakarta again but different hotel.
The hotel is nice for the price,...
The hotel is nice for the price, very near the airport specially if your arriving late. The only thing I don't like is the location. It's very far from downtown. The staffs are courteous and very helpful. Breakfast buffet is ok. The room is big and very clean. I slept well.
A clean room, friendly staff, free wi-fi...
A clean room, friendly staff, free wi-fi - good for the price
First, it was very hard to speak...
First, it was very hard to speak to an efficient personn at phone, they make us wait and wait, more than 10 minutes; in fact most of the personnal doesn't speak a word in English. Then I booked with Asiarooms. When we arrived at the Hotel, they asked us to pay a totaly different fare than the one I accepted (45 Usd instead of 34 Usd). I noticed it on time before my visa card was accepted. I booked a Deluxe Superior room: very old style, with a hard smell of tobacco.
The good thing is that the bed (the most important thing in a room) was very comfortable.
Arrived 20 mins past the 23.00 hours....
Arrived 20 mins past the 23.00 hours. Was informed the standard room I booked through you is fully booked and they apparently upgrade my room to Deluxe at no extra charge!.....Eager to get a room secured at such a late hour, I just nod and nod. After some paper work, the reception enquire whether I want to pay cash or card. Since I had a few million INR with me, I said I pay cash instead of using my credit card as earlier booked!
I was quoted 330k INR and was issued a receipt for the payment. I just pay and eagerly moved into my room on the 7th floor with my luggage unaided. No bell boy?
Well, you saved on tips, right? since it is a budget hotel?
Managed to open my room door with my key card after a hard trying time. Was greeted with a dark room...no electric power...Managed to push and keep the room door ajar to let my corridor lights in my very dimmed room and located my room telephone. I dial zero and complain no power when they answered. Immediately the electricity came on!
When I checked with them later, the reception told me they forget to switch on the master switch at the ground reception!
After settleing down after a quick shower, I did some mental calculaton on what I have paid...330k INR. I realised I overpaid considering one (1) USD is equal to approx 9025 INR. so for USD31.00 which I have originally booked through you, should be NOT more than 298K INR? i.e. the reception says the rate is no extra???
I immediately went down to the reception and did my complaint. They replied they did not overcharge me. They work out the foreign exchange as 10k INR to one (1) USD so USD33 is 330K INR. They showed me the rack rates price list which are very very much higher...
I kept my silence and tell myself ...it is Indonesia, better let them be correct or I end up without a room else at such a late hour already!
I could not sleep very well...while overall the room looks minimalist tolerable and clean, unlike earlier the earlier reviewa, Honestly, to me the Air conditioning is hopeless!.
The reception does not have air conditioning in operation..I was informed they off it because it is already late..well well!
The bathroom shower has no water pressure so I did not enjoy a good shower I am used to. You get 2 small bottles of drinking water complimetary and unexpectingly they also provide a tube of shower shampoo, soap and disposible tooth brush!! Maybe, it is Deluxe room?
After all this, I believe they deserve a slightly improved rating...a better rating if they could repair the shower water pressure and serviced the room air conditioning to be more cooling!!!!!!!!!!!!
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