Guarantee from manager ??
On arrival to our room we had a letter from the manager ensuring cleanliness, comfort etc..
The room was Ok ish bed comfy and sheets clean, however bathroom could be cleaner, light switches a nightmare to navigate in the dark. The breakfast was awful, i love indonesian food but this was cold, the breakfast area felt dirty, tables not cleaned. Oh and no covers on the chairs by the hotel pool, the hotel having a pool was the reason i chose this hotel.
We booked through asia rooms quoted price in dollars,the hotel wanted to charge us extra dollars than quoted due to their poor exchange rate !!!