Hotel with Great Potential
First of all, my wife and I did have a great experience at the Grand Swiss Belhotel. It has great potential of becoming an international five star hotel, but by international standards, I would give it a 4 star. I say, however, that it has the potential of being an international five star because some of the room amenities and the overall aesthetics of the hotel are really luxurious and beautiful. I can imagine what the place was like when it first opened, when it may in fact been an international 5 star. The question is whether they can maintain the rooms in such condition.
The room we were assigned had a beautiful view of the city and the river village bordering the hotel --- a corner unit. The floor to ceiling picture windows provided us an impressive view and the bathroom felt very luxurious with its recessed lighting, marble fixtures, etc. One thing that people need to consider is the stage of development that a city ilike Medan s in. Medan is still developing, so a hotel like this is truly a local 5 star hotel. Drawbacks will be the plumbing system in the bathrooms. As lovely as the bathroom is, there is a certain displeasing odor that comes up from the vents. I've seen this in some of the best hotels in Asia as well. While the fixtures, linens, curtains and furniture are of good quality, some of it could use a sprucing up.
I felt that the grand majority of the staff made an effort to please their guests. This included housekeeping, food and beverage staff at the cafe and The Edge as well as The View Lounge. Appreciate your kindness extended.
I would recommend this hotel as one of Medan's finest, reminding my fellow travelers that Medan is still a developing city and that they will continue to improve as the overall conditions in this city improve.