It is touted as the best hotel in the city of Medan and I'm sure it is having seen Grand Aston and having stayed at Swiss Bell for comparison. Security is also tightest. My only dissatisfaction is the fact that their room service menu is pretty limited and even with a limited menu, items that are not available are not available for my entire stay of 8 days!
It has the qualifications of a 5-star hotel. I'm not sure about the location because I was not intended to visit the city at the first place. The food is great but a bit expensive. The bar is very nice but almost empty of people! The staff are polite.