Istana Batik Ratna, Yogyakarta
Jl. Pasar Kembang 29 Yogyakarta
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Overall Hotel Reviews
Based on 18 reviews
We have a nice days to stay, the people are friendly, it is a quit place
nice place
nice place to stay, near stasiun tugu and malioboro, the staff was very friendly and easy to get a traditional transportation like andong and becak there, the hotel was small but the hotel provide swimming pool so my children can play there all day, easy to get there, i think every yogja people know where is istana batik hotel
Dated interior, friendly staff
The rooms look a little bit old but the atmosphere is very Indonesian with woodcarving and bamboo. The personnel was very friendly and helpful and the rooms were cleaned every day. The pool is small, but not many people use it so it was a good place for our three children to play.
Generally I am satified with this hotel. The hotel location is convienience whereby it closed to the Malioboro and Railway station. They have a small swiming pool which the kids will like it very much. Breadfast is simple but is value for money.
Good location to go around walking in Jogya on your free time, after your visits to the temples.
quite disappointed with room size and quality.My kid got insect bite till her body turns red due to mattress i think shld be changed.also the interior shld be better and improved.
Perfect location. Friendly staff. Clean rooms. Would...
Perfect location. Friendly staff. Clean rooms. Would stay again there.
Location : Convenience! Close to the Malioboro...
Location : Convenience! Close to the Malioboro Street.
Service : Friendly
Room Cleanliness : Below average....
Hotel Cleanliness : Acceptable
Very close to the railway station, very noisy. Not suitable for couple. The floormat in room is so dirty. I think i won't go back again.... Many better hotel around that area.
I would have rated Istana Batik higher...
I would have rated Istana Batik higher if not for two issues, of which a recent policy of only accepting credit cards with chip proved to be a major problem. This policy which according to staff was only implemented a month ago and not at any time disclosed to this reviewer prior to check out, made a most restful and pleasant stay, neither restful or pleasant. If non acceptable of credit card as method of payment is made clear at the onset, misunderstandings and annoyances can be avoided. This ill advised policy in effect forces the guest to inconvenience his or herself by either making a ATM withdrawal and or paying with cash. This is not acceptable, because it removes the option of personal choice from the guest and places it on the management where it does not belong. I urge management to either change this policy, or if that is not possible to make it clear both online and by all methods of contact this policy. As most credit cards issued around the world do not have a chip, this in effect forces the guest to fork out cash when he or she does not want to.
The second issue is related to Istana Batik's wireless system which on both occasions that the reviewer stayed at Istana Batik was prone to going off line and quite slow at that.
I still consider Istana Batik good value for the money, with decent facilities, an unenviable location and a lovely internal courtyard/restaurant with a small but delicious pool that fronts the forward rooms. Staff is friendly, anxious to please, although English comprehension is generally poor. Rooms are rather close to each other, smallish, quite suitable for families, but probably not for amorous and noisy couples. With its carved surfaces and Javanese objets d'art in its public spaces, it has quite a bit of charm.
I have a feeling that someone in management arbitrarily decided that the hotel was either short of cash flow or needed a bad door means of forcing guests to pay with cash even though they are officially set up for credit card payment.
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