Front desk is very efficient, we were...
Front desk is very efficient, we were able to check in almost immediately upon arrival (before 12pm, official check in time) and got our adjoining rooms, as requested.
The hotel location is great- u could just walk across to the Tokyo Govt Metropolitan Observation Tower, plenty of eating places around, just a short walk to the very busy Shinjuku station, and easy access to dept stores like Keio, Odakyu, Takashimaya Times Square.
The hotel concierge was very helpful in providing directions for train services when approached.
This is a Disney Good Neighbour hotel, so there's a free hotel shuttle to both Disneyland and Sea.
The Airport Limousine service took us direct from the airport to hotel doorstep, and booking the same service back to hotel was just as simple.
All in, a great hotel which I'd recommend to friends & family.