Grand Lapa Macau – A Mandarin Oriental Hotel
956-1110 Avenida Da Amizade
View this hotel's location on a map
Overall Hotel Reviews
Based on 18 reviews
Great hotel and great staff...
Great hotel and great staff
I had a very comfortable stay at...
I had a very comfortable stay at your hotel. I was impressed with the willingness on the part of most of your staff members to make my visit as comfortable as possible. Everyone was unfailingly polite. For example, because I complained of the construction noise, I was upgraded to a different room two floors up (from the 13th to the 15th floor) with no fuss. The restaurants had no problem accommodating a single diner, and the Cake Shop allowed me to purchase some Iron Buddha tea, which I had drunk in the Bella Vista Cafe and had enjoyed immensely.
My only criticism, and I tell you this in the spirit of wanting to help, is that your concierge was unaware of the ambiguousness of the English language. I checked into the hotel on Saturday, Aug. 19th, and spoke with the concierge (Fiona?) about taking a short trip to Zhuhai. I was told the cost, the time it would take to process the China visa, directions to the photo shop for visa pictures, and that "we will handle everything." I had planned to go on the following Tuesday, the 22nd. On Monday morning, the 21st, I walked to the China Travel Service office near your hotel, and saw that they had moved, but the new location was written in Chinese. I came back to the hotel, and reported to the concierge that I decided not to go to Zhuhai since I was not able to find the China Travel Service office, and time was running out on my short stay in Macau. Her reply was, "I told you we would handle it!" While saying this, she pulled out a pad of China Visa forms, at which point I told her that I was having a hard time finding the photo shop, to which she admonished me for not having remembered the hurried directions she gave me two days ago! At that point, I told her it was too much trouble for such a short trip, and to please cancel the hold she had put on a driver to Zhuhai. I left feeling very disappointed. I would like to say that this situation could have been better handled by doing the following: The concierge should have stated more clearly that she would do the legwork for processing the visa herself. She also should have given me the China Visa form at the first inquiry on Saturday so that I could fill it out and have time to consider taking the trip. Thirdly, she should have taken out a map and drawn a big circle around the loction of the photo shop. All of these things would have been helpful, but was it was, I felt confused and dismissed.
Although we only had a short stay...
Although we only had a short stay in Macao (2 nights) the whole hotel experience was first class. The servcie was faultless and everyone was so friendly and helpful.
It was very difficult to find any faults whatsoever. If we ever return to macao we shall certainly stay here again.
Fanastic hotel, excellent location, great room and...
Fanastic hotel, excellent location, great room and very helpful staff, looked around at a few other hotels, when going back to Macau would definitely return.
The resort area was a nice place...
The resort area was a nice place to relax in for a weekend break. Not too crowded and the facilities were new and in good condition. Buffet breakfast was not very good value however but I would recommend the place as a whole to friends in low season or special packages.
Excellently located - only a HK$10 taxi...
Excellently located - only a HK$10 taxi ride from the ferry terminal and the main square (Leal Senardo). I would also heartily recommend the spa/massage as a great way to unwind. The pool area is sensational as well.
The hotel is lovely. We came over...
The hotel is lovely. We came over from HK for a weekend away so we could spend time lounging around the pool. The pool area is great, very relaxing and no one bothers you. It does get very crowded with kids and their parents on Sunday though. The restaurants at the hotel are also very nice and the surroundings make you feel like you have really managed to 'get away'.
Rooms satisfactory, public areas and Restaurants very...
Rooms satisfactory, public areas and Restaurants very good, Pool and Spa facilities first rate. Service in restaurants was particularly good.
Alternative hotels
The following hotels are located near to Grand Lapa Macau – A Mandarin Oriental Hotel, Macau and are bookable online now.
-
Zhuhai Starway Bihai Hotel No.1 Bihai Road, Xiangzhou DistrictPrice from:USD 136.31 USD 35.45 -
Jinjiang Inn Zhuhai Xiangzhou Lovers Rd _Central No.175 Phoenix Rd,Xiangzhou District,(Nearby wanzai sand comptuer city)Price from:USD 29.85 -
Holiday Inn Macao Cotai Central AT SANDS COTAI CENTRAL,COTAI STRIP, TAIPA, MACAO SARPrice from:USD 192.90 -
Jinjiang Inn Zhuhai Jida Jiuzhou Ave No.6 Shihua Alley JiuzhouPrice from:USD 42.12 USD 27.13 -
Beverly Plaza 70-106 Avenida Do Dr. Rodrigo Rodrigues Macau 澳门罗理基博士大马路70-106号Price from:USD 184.77 USD 109.74
