Absolutely disappointing service. Bellboys were loitering round...
Absolutely disappointing service. Bellboys were loitering round the lobby, engaged in their own banter when we arrived, not giving a toss about us. After checking in, we had to lug our luggage to the room. They couldn't even be bothered to assist us when we were trying to figure out the correct lift lobby to go to.
Room was small and appeared rather sparsely furnished, save for the toilet which looked pretty good but was very crammed as well. No bedside electronic control panel. All lights had to be switched on/off at the mains. Bed was also extremely hard. Overall I felt that it's totally undeserving of its 4 star rating. In fact I'm quite puzzled and amazed how it could have garnered such a high rating when compared to many similarly priced hotels in macau with far better service, rooms and amenities. At best mediocre, I give it 2-3 stars.
Read full Golden Dragon, Macau review
Summary
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Not Rated
Customer service
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4/6
Cleanliness of accommodation
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1/6
Quality of room
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Not Rated
Value for money
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Not Rated
Quality of food
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Not Rated
Family friendly