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Pulai Desaru Beach Resort & Spa, Johor  

 

Overall Hotel Reviews

4/6

rating

Based on 23 reviews

 

Summary

Customer service
4/6
Cleanliness of accommodation
4/6
Quality of room
4/6
Quality of food
3/6
Family friendly
4/6
Value for money
4/6
 
 

AsiaRooms.com reviews

23

 

Room prices from

Updating Rates

 

6/6

rating

Very Nice experience
Our stay at Pulai Desaru Resort was very pleasant. The hotel was very clean. The staff was very courteous. They took special care in serving us veg food on our request. Even helped us courteously extend our stay for one more day. The swimming pool, spa was very clean. There were many activities for children as well. The beach is very much there at your doorsteps and very nice. My little one enjoyed the stay a lot and so does we.Strongly recommended for everybody.
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4/6

rating

Family friendly but...
Room is spacious and clean. Suitable for family with young children on retreat.
No Internet access, which was surprising.
Access card to room needed to be reactivated daily, which was annoying.
On the whole it was a pleasant experience, with friendly staff.
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4/6

rating

Wonderful stay
My husband & I rode a motorcycle to the resort. Naturally, security is very important to us. The resort made our stay clear of worries and enjoyable as we don't hv to worry if our bike will still be there in the morning. Our room was upgraded without being informed. Very nice, spacious room with sea view! What else can we ask for especially after the long ride.. Thank you.
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2/6

rating

service is very bad. room is dirty
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4/6

rating

My family with 2 children under 2 checked in the resort for a 3 days 2nights stay. Thumbs up for the spacious room which can comfortably house a king size and super single bed. The pool is big and child friendly too. My toddler also enjoyed the children room on the ground floor which has indoor-playground and TV entertainment. Although the hotel seems to undergo a re-furnishment, it appeared more so for the lobby. Although the room is neat, the bathroom lacked aesthetic appearance. The tap was leaky and bathtub was dirty. The air-con was working well, if one did not mind the loud noise from the air-con. The stay was satisfactory considering for the rates. I do not mind to revisit or recommend to my friends.
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3/6

rating

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4/6

rating

Good Stay at The Pulai Desaru Beach,
The room was really good large and with a balcony. We enjoyed the stay very much.
The only thing the management really need to address is the very long time it takes to check in and check out. This can spoil the stay. It just takes too long.
Apart from that we would recommend it to anyone.
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4/6

rating

Great for relaxing with family
Great relaxing ambience especially if you're here to unwind, enjoy the spa in tranquility. Fabulous, spacious room enough to accommodate 3 of us (myself, hubby and our 3year old girl) considering it was a standard room with a king bed and a single bed! Gotta love the big pool & children's playroom. However, management could improve on certain things such as an air-conditioned lobby, providing guest with the normal door knob signs like 'Pls Do Not Disturb' and 'Pls Make Up My Room' so that room service do not have ask guests when they can make up the room (which happened repeatedly to us), provide more entertainment for guests (eg: karaoke, more table tennis tables, etc, since the location is quite remote and guests tend to crowd in the lobby for these activities if they do not sign up for any tour packages like the usual Firefly Garden Tour).
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3/6

rating

Be prepared to drive out for food
With the new highway, it's an 1 hour drive from JB to Desaru without jam. The drive was scenic and pleasant as the highway was very new, the bridge was particularly magnificent. The hotel was recently renovated but I believe the focus was on the lobby area and swimming pools. The lobby was spacious and the pool was inviting as it's half Olympic size and good for those who swim laps. However, while the hotel rooms were supposedly renovated, one can hardly spot the difference except for the new paint work. The bathroom clearly needed more work to be done! The bath tub was old, the taps, the shower heads were also old. The bath towels provided seriously need to be changed as they were old and had gone through hundreds round of washing that they were yellowish and thin. The hotel staff told us that they are in the midst of replacing all the TV sets to LCD but unfortunately mine was an antique box! Don't bother about the hotel spa too....though reasonable price but technique was lousy. Lastly, don't count on the hotel cafe for breakfast especially. The buffet spread was pathetic as the food was barely edible, even the coffee was diluted! Ala carte menue for lunch/dinner may still be acceptable to those who are not fussy over food. Hence, it's really important that you drive so that you can explore the nearby kampong kong kong (30km) or town Sg. Rengit (30km) for good seafood. Try Jade Garden Seafood at Sg Rengit for their value-for-money lobster (RM110/KG), and other seafood. Take a drive around the quaint little town for a peep into kampong life.
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5/6

rating

It was a pleasant and nice stay. However, believe that there should be rooms to improve the food especially for breakfast. Overall, i like the stay.
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