Satisfied in overall services
I just not happy with the service when I called to confirm my booking. I been hang up by the receptionist for 5 times when she asking me to wait for duty staff to check and answer for me. Then, the duty staff finally replied me but they have yet to receive my booking I believe this due to I book via Internet and she said she will call back to me once she receive my booking. Eventually no one calling me till my arrival for check in. I think this is a very bad service for 5 stars hotel and the management should take action in order to improve the customer service part.
I stayed in this hotel quite often. To meet my friends in JB or customer. Is a convenience place to have a glass of beer here, you can choose a pub or clubbing depends what do you like.
Hotel room is clean and everything is in good condition but just a bit old here.
