Le Grandeur Palm Resort, Johor Bahru
Overall Hotel Reviews
Based on 37 reviews
We have been to Sofitel a number...
We have been to Sofitel a number of times and my children love the place and the pool - a pity they did not on the fountain in the pool until much later (initially i thought it was spoilt).
It was a pity that the hotel could not provide us adjoining rooms which cause us a little inconvenient as we have 3 little children (1-5 yrs) to take care of. This time we are given the rooms on the ground floor and it is very sandy /dusty unlike the rooms we used to have in previous visit.
Overall we are still quite happy with the stay - and we will definitely come again.
Dear sir,
We checked in on Nov 16/11...
Dear sir,
We checked in on Nov 16/11 and alocated two rooms .
Room295 and Room297. Room condition are not good. Vey damps condition. Room295-Kettle not working, TV remote control missing,table bulb fused.Room297 WOrst thing ,my son lost his favoutite Blubeery T-shirt Black color.
(We thought he leave it at home but after double confirmed,he did brought the T-shirt along).Need to upgrade the hotel security.
Overall hotel need to be upgrade.
The in-house channel had the GM saying...
The in-house channel had the GM saying they want to give the guests the 'Wow' factor to keep them coming back. Indeed I was 'wow'-ed..........by the atrocity that this place actually calls itself a 5* resort.
The staff service standard was pathetic even by Malaysian standards. The waiters will ignore you during breakfast (they rather do non-essential things like rearranging table mats) and you have to get their attention just for a cup of coffee to be served, even then it came without suger or milk. If you come to breakfast around 10am, the egg station guy will simply tell you "no more", even though it's still within the official breakfast hours and they have the pan and egg right in front of them. The coffeehouse was infested with flies during the day and mosquitoes during the night. The breakfast was very unappealing, especially with flies resting themselves on most of the food items. I even saw birds eating away the ingredients at the unattended egg station (imagine the next guest's omelette). The resort staff seem more content to bunch around and joke loudly rather than helping a guest standing in the vacinity obviously needing some form of help. When you require transport to the resort, you have to wait 30mins for a minivan whereas walking there will simply take you 10mins.
It is such a pity cos the resort facilities were excellent and obviously were developed with a "5*" objective in mind. at the end of the day, 5* amenities can lose 4* simply because the service sicks, big time.
Situated 2 minutes from the Airport but...
Situated 2 minutes from the Airport but not near anything else of interest. Great as a one night stop over if you are catching a flight the next day. Hotel is very large and must have been great when first built, but quite run down now. Room size is great, bathroom very nice, otherwise fairly standard except for the swimming pool which was lovely. Does have a golf course attached and fitness centre of high standard. Few hotel staff can speak English, service was ordinairy as a result. Would only use hotel as stop over.
The main attraction of this resort is...
The main attraction of this resort is the Olympic size pool, recreational pools and other sports facilities (golf course, tennis & squash courts). Good value for the money, especially if you just want to unwind for a day. The resort is a 30 min drive from downtown JB and in remote location - you can't walk to shops or restaurants. The room is a good size but is showing its age. Bathroom was clean and spacious. The food at the buffet meal was disapppointing. Although there was a reasonable variety, the seasoning and freshness of the food missed the mark, and the numerous flies detracted from the appeal.
We had our wedding reception at Sofitel...
We had our wedding reception at Sofitel Palm Resort on 19th November 2005. Sofitel is a lovely and comfortable place. It is also quite grand for holding a function such as wedding reception or conference. The rooms are spacious, clean, immaculate, and cosy. We stayed in both the deluxe room and deluxe suite. The deluxe room is better value for money and more cosy than the deluxe suite. The deluxe suite is featured with a downstair living room which adds to the space without necessarily increase the standard of comfort. The staff are friendly and helpful. The mandara spa is fantastic! The surrounding is green and beautiful. The reception area is spacious, and it is cleverly designed to extend out into the open space. The breakfast buffet is pretty standard like other hotels. Overall we are very satisfied with the stay and would recommend this place for people who wish to put up their feet and unwind.
Stayed there last year and got an...
Stayed there last year and got an executive room.Double story and was vey spacious.The balcony need to be maintain before it get worst.Staff was ok.Breakfast was ok too.Swimming pool is normal.Overall there was no problem.
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