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The room lighting is inadequate, and with wardrobe lights not working. Bathroom floor were dirty with water seeping out from the shower. According to the front reception, all the rooms are "Non-smoking Rooms", but we found ash-tray inside the room.
When checking out, there is only one line of queue, but the manager just entertain the guests that did not queue like everyone else. He should have call the next guest in-line, instead of entertaining someone that is not in queue. No system.
Though the front reception was manned by 3 persons, only one person can successfully do the check-out procedure. The rest just watched.