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The Pacific Sutera Hotel, Kota Kinabalu  

1 Sutera Harbour Boulevard View this hotel's location on a map
 

Overall Hotel Reviews

5/6

rating

Based on 90 reviews

 

Summary

Customer service
5/6
Cleanliness of accommodation
5/6
Quality of room
5/6
Quality of food
4/6
Family friendly
5/6
Value for money
5/6
 
 

AsiaRooms.com reviews

90

 

Room prices from

Updating Rates

 

6/6

rating

This hotel was fantastic. Beautiful foyer,...
This hotel was fantastic. Beautiful foyer, lovely pool. They upgraded us to a Club room which was the largest hotel room we had ever seen and furnished beautifully. So much to do with having access to the Country Club and the Pacific. Great that it was so near to the harbour to get the boats out to the islands. Staff were really friendly. Shame the beach was so small but you could walk over to the Pacific where it was a little bit bigger. Great free shuttle bus into KK every hour. Couldn't fault the hotel in anyway.
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5/6

rating

I still cannot get over how incredibly...
I still cannot get over how incredibly friendly all the staff was! It definitely made my stay wonderfully pleasant and enjoyable, they were so helpful and always had a smile. The hotel grounds itself was so extensive and beautiful, we did not have enough time to explore it all! The location of the hotel is perfect, with just a short shuttle bus ride into town (which was free of charge). The buffet breakfast was also amazing and full of choice! I definitely would recommend this hotel to a traveler to Kota Kinabalu, it undoubtedly made my trip so wonderful and memorable!
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5/6

rating

Overall this was a lovely hotel with...
Overall this was a lovely hotel with an excellent wandering instrumental trio who seemed able to sing any request you threw at them and to a tee, excellent for honeymooners!, and the Lobby Bar also had a good music band. I would say the thing that struck us most was the friendliness of the staff and going that little extra mile to help, eg finding me a wheelchair/t.sport to the clinic when i sprained an ankle and enquiry ea. day about my recovery. With clinic staff i wouldnt like to have had more than an ankle injury, eg i took over the bandaging from nurse (teenager Red Cross course!).
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6/6

rating

It's a great value to stay in...
It's a great value to stay in Pacific Sutera. The hotel has a great no. of facilities you expect from a resort hotel. As a hotel guest, you can gain access to the Marina and their sister hotel, Magellan Sutera with ease. With just a call, they will provide the internal shuttle 'immediately'. The hourly shuttle to the downtown is another plus. I don't think Shangri-La Hotel provides this service at this standard. You can also arrange island tours within the doorstep. For a hotel with this standard and at this affordable price, the Pacific Sutera is the best choice you can find in KK. The Sutera also has sister lodges in Mountain Kinabalu and Poring Hot Spring. I also stay in both places, each for one night. The lodges are also tremendous.
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6/6

rating

Good services overall, staff are friendly and...
Good services overall, staff are friendly and very helpful! I very much enjoy the food served at the restaurant which give people the chance to try food from different culture background. Although the outdooor facilities like swimming pool is excellent , we didn't have much time to enjoy it this time. Free Shuttle bus service is a good idea but can add exta route particular to Airport for conveniency which is extra bonus. I very much like the hotel day trip planning at the counter so people can join in and visit places they love to see. Another extra bonus!!!!!! We will definitely come back again.
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6/6

rating

The best hotel I have stayed in......
The best hotel I have stayed in... The staff were the friendliest and most helpful I have ever encountered. The regular service of the hotel bus to the city was a nice touch.
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5/6

rating

its a wonderful hotel in KK actually!...
its a wonderful hotel in KK actually!
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5/6

rating

I am delighted to recommend this hotel...
I am delighted to recommend this hotel to all travellers, as it fully deserves the top rating of 5/5. The resort is magnificent and the staff, facilities, service and ambience are the best I have encountered in my travels in Asia. The waterfront location and the wide range of water-based activities make it the equal of any classy resort in Europe.
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5/6

rating

A beuatiful and well-furnished hotel. The...
A beuatiful and well-furnished hotel. The breakfast spread was amazing. The pool kept the children busy and the view was spectacular. There is a gym for those who want to work out and a spa for those who needto relax.. Overall, it was a wonderful stay and it is highly recommended hotel for families and romantics alike..
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5/6

rating

We got a free upgrade to a...
We got a free upgrade to a suite, so I don't know how much this review should count. The suite is very big, and with an excellent view of the yacht docking bay. So, for the money we paid, it is very good value. However, if we had paid for an executive suite, and in a hotel that claims to be five star, I would be disappointed. The finishing details are poor,such as wall plastering and carpentry work, and the TVs are not the trendy LCD types, and no DVD player provided, let alone home theatre type sound system. The five-star features that the hotel relies on is probably the swimming pools and access to the sea. Its location is also good, if one wants to stay near the city but away from it, and prefers to go to the forests rather than the beaches. Of course, one can and should stay in the forest or mountain areas while touring those areas, but on the way in and out of Kota Kinabalu, the location of this hotel is good. But be warned that taxi prices are higher than metered taxis, so residents should either use the free shuttle bus to go to the city, or be prepared to pay above meter rate.
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