Overall Experience
My family of three which includes a 2yo child stayed on the Club Floor and we were certainly impressed with the value for money Citrus was offering. I shall rate my overall experience in point form to get to the details:
1. Bathroom: The toilet choking on us was certainly a very unpleasant event. The toilet bowl doesn't flush and water, alongside all the "stuff" in it overflowed and spilled o n the floor! We requested for a change of room after 2 failed attempts to repair the toilet by the maintenance dept. However, the Front Office staff were very slow and somewhat reluctant to facilitate the change of room and not apologies to us for this inconvenience caused.
2. Shower. The fact that there isn't a shower hose proved extreme inconvenience for us, especially when bathing a 2 yo son. By the time the water from the wall-mounted sprinkler reached my son's height, the water splashed everywhere and I had a hard time bathing him properly.
3. I think the restaurant is very much under staffed. We had to remove dirty plates ourselves and even go to the kitchen for clean glassware and cutlery.
Of course, if i were to compare this hotel to a five star hotel, it wouldn't be fair. I think Citrus offers a lot more than what others can in the 3 start category. I might stay here again but I'll try some other ones in the same category before I come back again.
