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Concorde Hotel Kuala Lumpur  

2 Jalan Sultan Ismail View this hotel's location on a map
 

Overall Hotel Reviews

4/6

rating

Based on 85 reviews

 

Summary

Customer service
4/6
Cleanliness of accommodation
5/6
Quality of room
4/6
Quality of food
5/6
Family friendly
5/6
Value for money
4/6
 
 

AsiaRooms.com reviews

85

 

Room prices from

Updating Rates

 

5/6

rating

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6/6

rating

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6/6

rating

Apparently charges differ slightly from the website when we checked-in.
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5/6

rating

Excellent for Short Business Trip
I chose Concorde since its centrally located, with convenient access to all major offices in the CBD area. The rates provided were very friendly and the staff was very courteous. The superior rooms are very clean and comfortable, and the staff is very hospitable during odd hours as well. Perfect rooms, with ironing board, iron, safe, coffee/tea maker, water, and a mini refridgerator in the room. Very pleasant and comfortable.
Great for short trips, I stayed for 3 nights, with a late check out at 2 pm availed.
2 things I didnt like:
1. If you like eggs, you have to wait 20 mins to get your eggs done at the egg counter during breakfast, with the cooks hardly looking up at all to take your order. Not a great feeling in the morning.
2. Wifi is paid for this category of rooms, should be complimentary, since you can stay at similar rooms in the area with free WiFi access (but am not whining too much since the wifi access is only 20 RM, not pocket unfriendly)
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5/6

rating

Had a premium room on the 5th floor. Excellent in all ways. Very large room, great bathroom facilities, free WiFi, TV and radio/CD. The checking in and out is in a premier location, very professional. The breakfast excellent, good variety of foods and in a quiet location, away from the coffeeshop. Staff very friendly and helpfull. The only negative is the main lobby bar, which gets very loud at night.
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4/6

rating

Value for money and conveniently located in central area.
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6/6

rating

Best Location
After my business trip in Kuching & Klang, I have invited my family for a weekend in KL. To our surprise the hotel is located very close to twin tower and monorail/train station, so we had no problem with the transport. Smooth check in and check out. We had clean and so homely decorated room on 18th floor (room 1813), not direct twin tower view, but other green part of city, very nice. The breakfast was good in Spice next to the pool, a lot of asiatic foods, but we could still get good yoghurt, cheese and brown bread. The other restaurant next to lobby (Melt Pot ?) has also good & delicious pizza. We definitely will come back here again and will recommend to our friends and family. Well done Concorde team, and thanks much to very responsive Front Office Manager Aarron. To the hotel management I would recommend to change the windows with double glass windows, because bit noisy from the street.
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5/6

rating

good experience
we arrived early but went ahead to check in. the staff tried allocating room for us but it was a smoking room, so we declined and waited for a non-smoking one. while waiting, we went out and shortly after, we received a call to inform us that the room is ready. after checking in, we realised the room key given wasn't recorded as our name. upon checking, they admitted that it was their mistake and offered to upgrade our room to premier suite. this was something that i hadn't expected. as commented by many reviewers, the breakfast was a spread. on the whole, the stay was great except that we got to travel up and down via the monorail as the hotel wasn't too near to the shopping district. great for those who are there for a relax trip.
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5/6

rating

A very nice surprise!
Making reservations via the internet can prove to be very unreliable and disappointing. This was not the case with the Concorde Hotel. It was a very nice surprise! The reception staff were friendly and extremely helpful at all times. The room was a good size, very modern and very clean. The only negative was the breakfast buffet - too predictable, too crowded and the least friendly staff of all. I would definitely recommend this hotel for its value, convenient location and overall quality of experience.
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3/6

rating

Superior room was inferior!
The superior room (1601)I was given had a safe box that wouldn't work. When I picked up the room phone, I found that it didn't work either. The room was really basic, like a budget hotel room. I noticed the paint on the door frame was peeling. I was surprised how inferior the superior room was, and that from an established hotel chain. I went down to the front desk and was given room 1307, a better, newer room. Later in evening, when I returned, I found the room really cold. The air conditioner control was not working so I had to turn off the air conditioner altogether. The bathroom had been recently renovated and looked nice. However, there was an unpleasant odor emanating from the toilet bowl, the kind of odor from rotting matter in the plumbing. When I pulled the bed sheet back, I found several long strands of hair between the bed sheet and the mattress protector. I removed the hairs, and found a blood stain on the mattress protector. As I didn't want the hassle of getting repair men in for the toilet bowl and air conditioner, (I was ready to turn in for an early night), I just put up with it, especially since I was only there for the night. One positive thing about the hotel was that the breakfast buffet was quite good.
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