I normally stay in Federal Hotel in...
I normally stay in Federal Hotel in Jalan Bukit Bintang whenever I'm in KL, Malaysia for business and holiday. The reason for to pick Federal is because of its location. However, the recent stayed at Federal had spoiled my holiday. Reasons : -
1) There were many cockroaches, mostly the baby size, in the room.
2) The shower water was too slow. The water temperature was also unable to control. When I called up the operator for help, without asking me further questions, they sent the technician up to fit it up with a new shower head. This showed me that they had known the problem, probably received feedback previously, but did not get it fixed till my call.
I hope the hotel management could take a pro-active role in assuring good maintenance programme and up keep the room cleanliness.
I am not sure how the hotel management to do in order to win back my confidence in staying at Federal again ??