We had booked a deluxe room "Merriment...
We had booked a deluxe room "Merriment Deal" which included breakfast for 2 adults and up to 2 children and arrived late but got upgraded to a studio suite on the 17th floor - very clean, plenty of space, big beds, including an extra fold-up delivered for our son.
Really good views, including the top half of the Petronas Towers. Facilities in the room and bathroom were great and plentiful.
The pool was big, warm and suitable for all ages. When we in the pool, it started to rain while we were in the water so the attendant quietly erected a large umbrella over our clothes and provided us with extra towels - a really good touch.
The main (and only) real downer was the toilet (which appears to be a common problem in Malaysia). Flushing the toilet often didn't work properly and we also managed to twist the handle off the WC twice. Both times, housekeeping responded very quickly but this shouldn't happen consistently in a high class hotel.
The service from staff was warm, friendly and genuine. Housekeeping service in particular was very efficient, not just with the above problem.
The location in Bukit Bintang is also pretty good - plenty of shops and good restaurants surrounding.
Small irritations:
1. The deal I had booked included breakfasts for 2 adults and 2 children up to the age of 12 - at both checking in and out, I was initially asked to pay extra for my son (who is 12 yo)- this should have been fixed at checkin.
2. While breakfast had a very extensive range of choices, I had been looking forward to eating my favourite Malaysian breakfast after an absence of about 8 years - Roti Canai. However, the roti at the buffet breakfast was old and dry, unlike he roti that had been prepared individually for us earlier in rural Malaysian towns.
Overall, while the irritations should be addressed by management, they would not be enough to put me off staying here again. A fabulous hotel!
