Ascott Kuala Lumpur
No. 9 Jalan Pinang
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Overall Hotel Reviews
Based on 30 reviews
Excellent Choice of Accommodation
Great place to stay. Very conveniently located to major shopping areas like KLCC and Jalan Bukit Bintang. Excellent service. However, had a problem in using the Kitchen stove which usually triggered a power outage in the room. Overall, great accommodation and family had a great time.
Family Get Away
The rooms were very spacious and family friendly. Overall, the experience was fine because the bell boys were friendly but the customer service provided by the reservations officers were terrible.
Via email, we were promised to have an early check in at 12pm and late check out at 3pm.
However, upon arrival at 1.30pm, the unfriendly guest female guest officer told us that there was a back to back situation and our rooms were only ready at 3pm.
My tired family waited and slept at the lobby till 3.15pm. I was unhappy because nobody bothered to come to us and inform us of the situation. I had to literally ask them again if our room was ready.
Again, the unfriendly and rude guest officer told me that our room will only be ready at 4pm.
I was really frustrated because my family was getting restless. Eventually, the room was ready at 3.40pm. Imagine having to wait more then 2 hours when you are on a holiday!
And they also told us last minute that the electricity will be down from 11-8pm the next day.
I was really furious. Paying an extensive amount for their services but we were getting poor service from a 5 star hotel.
Apart from the bad experience, I felt that the room was still good and spacious. The pool, jacuzzi, a fully equipped gym and a great spa made us happy.
Via email, we were promised to have an early check in at 12pm and late check out at 3pm.
However, upon arrival at 1.30pm, the unfriendly guest female guest officer told us that there was a back to back situation and our rooms were only ready at 3pm.
My tired family waited and slept at the lobby till 3.15pm. I was unhappy because nobody bothered to come to us and inform us of the situation. I had to literally ask them again if our room was ready.
Again, the unfriendly and rude guest officer told me that our room will only be ready at 4pm.
I was really frustrated because my family was getting restless. Eventually, the room was ready at 3.40pm. Imagine having to wait more then 2 hours when you are on a holiday!
And they also told us last minute that the electricity will be down from 11-8pm the next day.
I was really furious. Paying an extensive amount for their services but we were getting poor service from a 5 star hotel.
Apart from the bad experience, I felt that the room was still good and spacious. The pool, jacuzzi, a fully equipped gym and a great spa made us happy.
Good location
Has a good location. 3 mins walk to KLCC. Very accessible to go anywhere within KL. Easy to get cab.
Safe parking in this property if you are driving up to KL.
Wonderful stay
I had a wonderfully experience staying in Ascott Kuala Lumpur. THe room is very spacious and staff are friendly and helpful. I will definitely go back to stay in Ascott again for my next time and recommed to my friends.
Ascott Experience
The breakfast should have more varieties. The room is spacious, clean and neat!
Very good quality rooms, helpful and efficient staff
Awesome place to stay
Stayed with family (group of 6) and had an absolute fun filled time. Pleasant stay with easy access to popular places in KL. Hotel facility and amenities were good. Recommended for family stay.
Will consider staying there again
Given a free upgrade to 2 bedroom ... No complain except for the breakfast as i find really too little to choose from ... Overall experience is good , will consider staying when i am back to KL
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