The Westin Kuala Lumpur
199, Jalan Bukit Bintang
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Overall Hotel Reviews
Based on 69 reviews
Good value hotel
The room we stayed was excellent your staff are very friendly and helpful. The only problem we
had was on the first day of our stay my wife slipped and fell on your driveway which was
uneven. Your staff managed to get us a wheelchair so that we can continue our stay. We found
out on returning home that my wife left foot was fractured and she is now in cast for at least
about 3 weeks.
had was on the first day of our stay my wife slipped and fell on your driveway which was
uneven. Your staff managed to get us a wheelchair so that we can continue our stay. We found
out on returning home that my wife left foot was fractured and she is now in cast for at least
about 3 weeks.
Westin Hotel not as before
Hi,
Just because we book thru Asiaroom, we are treated as 2nd rate guests.
Was given low rate room for our trip, very disappointed, not like before when we booked
Housekeeping Staff, show no interested in cleaning the room, not even do nicely and place items back to place.
we did give tipping and hope to be treated better, but was never improve
Breakfast - Poor, not much choice
Compliments Front Desk Staff by doing Upselling toward us and never treat us as 2nd rate guests - Thank you
Bell Boy was very friendly and show helpful - Thank you
Just because we book thru Asiaroom, we are treated as 2nd rate guests.
Was given low rate room for our trip, very disappointed, not like before when we booked
Housekeeping Staff, show no interested in cleaning the room, not even do nicely and place items back to place.
we did give tipping and hope to be treated better, but was never improve
Breakfast - Poor, not much choice
Compliments Front Desk Staff by doing Upselling toward us and never treat us as 2nd rate guests - Thank you
Bell Boy was very friendly and show helpful - Thank you
5 star hotel???
For the amount of money paid I donot think it was worth it. The service was one of the worst I have come across. We checked in at 1AM & they took us to an occupied room, waking the occupant up at 1:30 AM.
our experience at westin K.L.
Excellent service.We stayed at the E & O Penang, as well as the Mandarin Oriental K.L. on same trip and would rate The Westin the best of the 3 for quality of service.
Location was excellent but we were badly let down by the quality of the breakfasts.Had room service for the little one and we ordered chicken porridge.Not only was the porridge dry and had only bits of chicken in it, it was more like softened rice,gooey and dry.Hardly edible!
Location was excellent but we were badly let down by the quality of the breakfasts.Had room service for the little one and we ordered chicken porridge.Not only was the porridge dry and had only bits of chicken in it, it was more like softened rice,gooey and dry.Hardly edible!
Will be back again!!!
Everything was good! Nice and cosy room, the only negative was without wifi. Wifi only available at the lobby, if require in the room will be chargeable at RM50 for 24hours, not worth it as most of the time we are out. We will be back again in october.
General view
Having stayed in KL for the past three weekends I have tried three different hotels all in the same area. The standard was just OK. I was slightly disappointed as I booked an exceutive room and the breakfast was poor to say the least. The service was good all round and the snacks in the 'living room' as thye call it were actually excellent. The staff are friendly.
I think next time I will eat on the lower floor as I feel there would be more choice and better
service. I waited 10 minutes for a cup of tea.
Great Location
Very convenient location. Staff are helpful and friendly. The pool/rec area is a delight. Huge modern shopping across the road with an excellent food court. We would stay at this hotel again!
Value for money
The hotel is located in a great area, close to major shopping malls.
Staffs were helpful and friendly. Room was comfort and clean. Hotel breakfast was excellent. As for Chinese restaurant was not bad, but Ritz-Calton is better.
Overall, very happy with my choice and will not hesitate to stay there again.
Staffs were helpful and friendly. Room was comfort and clean. Hotel breakfast was excellent. As for Chinese restaurant was not bad, but Ritz-Calton is better.
Overall, very happy with my choice and will not hesitate to stay there again.
I will be back!
Great service, plush & comfortable room. Great location for dining & shopping experience!
bad bathroom
Discharge of water is...
bad bathroom
Discharge of water is not good
However, lobby calmness
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