Just Ok.
I choose this hotel for it's location above KL Sentral Station. However, finding one's way from the station to the hotel is a bit of a problem as it's poorly sign-posted. Moreover, the station itself is a bit seedy and a bit threatening for first time visitors.
I had originally booked a standard room, then later changed it into a Club room and when I arrived at check-in the receptionist said I still held two bookings and only relented after I produced the confirmation of the cancellation of the first booking. Not a good start.
Even though I had booked a Club room it was not on the Club floor and I had to take the lift up 10 floors to reach the Club Lounge. Usually Club rooms are on the same or adjacent floors to the Lounge.
The room itself was Ok. Nothing special. However, the bathroom was one of the best I've come across, but the water pressure in the shower was poor and the water temperature a bit erratic.
Breakfast in the Club Lounge was a bit mediocre. Not much choice, with watery scrambled eggs and stale bakery items.
A meal taken in the main coffee shop was very ordinary, with very slow service even though there were only a few other customers in the restaurant at the time.
Had problems with flat batteries in the TV remote, as well as the room safe.