The Royale Chulan, Kuala Lumpur
5 Jalan Conlay
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Overall Hotel Reviews
Based on 22 reviews
The hotel not give the same room and services who had reservation tru your web .
they let me wait for one hour to finish my check in ....
very important things.
The reception told me if the room not accept from you back to the AsiaRooms to collect your money ...
At the final I requested the front office no advice to help
Bad experience .......
I them give the right and quick serves there direct customer ..........
These way effect people to deal with your sight ......
please make sure we have the value of our money ............... greetings
they let me wait for one hour to finish my check in ....
very important things.
The reception told me if the room not accept from you back to the AsiaRooms to collect your money ...
At the final I requested the front office no advice to help
Bad experience .......
I them give the right and quick serves there direct customer ..........
These way effect people to deal with your sight ......
please make sure we have the value of our money ............... greetings
Hotel is perfect, within walking distance to main shopping areas. We have been upgraded to Premier room, service is superb. If I come to KL again, would definitely stay again.
Great Location
Very clean and lovely hotel. Gave us a free upgrade.
Disappointing service
The main problem with this hotel is service- they do not take action and do it. They will tell you "Yes sir" but then 3 hours later, they still have not fixed the problem. We had issues with the safe not working, wardrobe lights cannot be switched off as this was not working, beds not done until after 3 pm.
Food quantity and variety was there but quality was not there.
They could not find my booking at time of departure and i was going to be billed for the rooms when i had already prepaid.
Great Stay at the Royale Chulan
We stayed in this hotel in January and could highly recommend. We were very happy with the food, location and room. The pool was great and fairly warm for a city hotel. We had a problem checking in and so did our friends a couple of days earlier. They said they could not find our booking and left us for about 10 minutes to check out our form. They then tried to tell us we had to pay taxes in addition to our booking rate. We pointed out that there was no taxes to be added with Asiarooms and the amount on the booking form was correct. They did check this out with Asia rooms and said we were correct. They let us pay a half rate and extend our checkout time to 6pm which was very handy. We discovered by accident they had a buffet dinner deal where the 2nd person would eat for 2 ringgits which is less than a dollar. The buffet breakfast and dinner were very comprehensive with a wide range of foods. The staff were very friendly. I recommend this hotel for families and couples. Your will not be disapointed.
A Royal Experience without the Price Tag
Our Family have just returned from KL and a 5 Night Stay at the Royal Chulan.. After a minor hiccup on arrival ( Adjoining rooms not available and only on the smoking floor ) We were delayed a short time before being given the room keys to two very nice rooms on a non smoking floor. Great size Bathrooms, fantastic Concierge and best breakfast ever. Great value for money hotel that I will stay again when I visit KL. The hotel is very well located.
WOW!
although we only stayed 1 night we was more than impressed with the hotel, after a flight from phuket and travelling the previous day we was a little jaded, we were greated with professional and freindly staff that helped immensly,
the apartment room was out of this world, and after a lovely soak and refresh we was able to enjoy the quality of the room.
we ventured out by hotel taxi-the driver was very freindly giving helpfull information, unfortunatly we had a bad expierence with other taxi drivers in the city- my advise is keep away from the red and white cabs and stick with the hotel ones, this will avoid you being taken for a ride and losing money!!!! our mistake.
the breakfast was out of this worls, omletes made to order- freid eggs cooked as you like them.
any amount of fresh fruit and juice. looking about going back soon.
the apartment room was out of this world, and after a lovely soak and refresh we was able to enjoy the quality of the room.
we ventured out by hotel taxi-the driver was very freindly giving helpfull information, unfortunatly we had a bad expierence with other taxi drivers in the city- my advise is keep away from the red and white cabs and stick with the hotel ones, this will avoid you being taken for a ride and losing money!!!! our mistake.
the breakfast was out of this worls, omletes made to order- freid eggs cooked as you like them.
any amount of fresh fruit and juice. looking about going back soon.
Overall it's a fairy good value for...
Overall it's a fairy good value for money considering the great location near to Bukit Bintang especially for those who want to be near the bustling of the city life yet wants to have some privacy.
Hotel is like a palace , good...
Hotel is like a palace , good service , buffet breakfast has a very large range of food to suit different nationalities ,rooms excellant although neighbours can get noisey like most hotels , the hotel is right at the end of Bukit Bintang within easy walking to monorail and next door to the cultural dance show .
A bad start for our holidays. We...
A bad start for our holidays. We did not receive the 3 personroom we booked. We did not get breakfast for 3 persons despite the fact we had to pay for it. The staff was not able to correct our complaints during the stay.We did not receive any compensation for the complaints we filed.A very unpleasant hotel with staff who is not keeping themselves to promisses and therefore is our advise: do not book this hotel!
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