Swiss Garden Residences Kuala Lumpur
117, Jalan Pudu
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Overall Hotel Reviews
Based on 33 reviews
A good clean, comfortable room, close to the shopping areas of Kuala Lumpur.
Opted for breakfast in room cost, very good breakfast, with good choice of foods.
Hotel staff were always friendly.
Opted for breakfast in room cost, very good breakfast, with good choice of foods.
Hotel staff were always friendly.
its fine
Good for families having fun, but the food servers tend to get your plate even if you are not yet finished eating, but still okay ;-)
gym attendants are not very friendly when ask about extra towel... to some people maybe rude, but for me, all i can say , is that , they still can improve their talking skills and not be
arrogant to the customers.
Room Space is very big but the kitchen utensils i think need more, esp. plates
all in all, the stay of my family is fun when stayed there
hope they will improved for the better.
thanks,
definitely will comeback and stay there again.
gym attendants are not very friendly when ask about extra towel... to some people maybe rude, but for me, all i can say , is that , they still can improve their talking skills and not be
arrogant to the customers.
Room Space is very big but the kitchen utensils i think need more, esp. plates
all in all, the stay of my family is fun when stayed there
hope they will improved for the better.
thanks,
definitely will comeback and stay there again.
Swiss Garden Residences the palce for value and service.
First time traveller to KL and stayed at Swiss Garden Residences. The hotel and staff were excellent. Central to all facilities and attractions. The food was inexpensive and good quality. Our family would stay again without hesitation.
Holiday in KL
I will start with the negative stuff 1st. On arrival we were given a apartment on the 15th floor, and when we opened the door, was surprised to see that the apartment was still being occupied by someone. The receptionist apologized for their mistake and gave us another apartment.
Breakfast was always crowded as all guest from both towers had to eat at a common location (6th floor of the east tower) and every morning we had to wait until someone finished eating to get a table. Further food ran out frequently and we had to keep informing the staff & keep waiting until re-fills arrived. Also there were no name boards to identify the food, I feel it is essential that the hotel takes immediate steps to name all the main dishes as people wont know what they are eating.
On a couple of occasions, after a tired days shopping and getting to the apartment door, the door did not open (It happened to us on 03 occasions) and then had to go back to the reception and have the "key card" reactivated (guess it is a common problem) as the reception staff seemed quite used to the issue.
I settled my bill on the previous evening before we checked out as we had to leave the hotel by 6.00 AM to catch our flight. It was confirmed by the reception staff that a breakfast pack will be made available at the reception counter by 5.45 AM for us to take. We checked out at 6.00 AM but the breakfast (take-away) box, was not available. When I questioned, the receptionist did a bit of checking and informed me that his colleague had forgotten to make the request.
On the positive side, the apartment was clean, had basic cooking utensils, lovely pool & gym, all staff were very friendly & helpful, had free shuttle services to China Town & KLCC & walking distance to Bukit Bintang.
I doubt anyone can expect a "perfect" hotel experience, as humans are prone to make errors. Even though it had some negatives, I would say, that I enjoyed by stay at Swiss Garden Residences.
Breakfast was always crowded as all guest from both towers had to eat at a common location (6th floor of the east tower) and every morning we had to wait until someone finished eating to get a table. Further food ran out frequently and we had to keep informing the staff & keep waiting until re-fills arrived. Also there were no name boards to identify the food, I feel it is essential that the hotel takes immediate steps to name all the main dishes as people wont know what they are eating.
On a couple of occasions, after a tired days shopping and getting to the apartment door, the door did not open (It happened to us on 03 occasions) and then had to go back to the reception and have the "key card" reactivated (guess it is a common problem) as the reception staff seemed quite used to the issue.
I settled my bill on the previous evening before we checked out as we had to leave the hotel by 6.00 AM to catch our flight. It was confirmed by the reception staff that a breakfast pack will be made available at the reception counter by 5.45 AM for us to take. We checked out at 6.00 AM but the breakfast (take-away) box, was not available. When I questioned, the receptionist did a bit of checking and informed me that his colleague had forgotten to make the request.
On the positive side, the apartment was clean, had basic cooking utensils, lovely pool & gym, all staff were very friendly & helpful, had free shuttle services to China Town & KLCC & walking distance to Bukit Bintang.
I doubt anyone can expect a "perfect" hotel experience, as humans are prone to make errors. Even though it had some negatives, I would say, that I enjoyed by stay at Swiss Garden Residences.
baby cot crash
the room was clean but the cot broke into pieces when we put the baby in. But the front office did a great job of service recovery they promptly delivered a new one and the rest of the stay was pleasant
great accommodation
great location close to Bintang area and food (alor) street for excellent local food. Lovely clean apartments and great pool area. Would defintely recommend to family and friends and would stay here again.
nice choice
it`s a really nice hotel . we can cook for our breakfast (because their breakfast is a little bit simple for Chinese) i lived there for a week , three days breakfast in the hotel ,then i cooked . it`s around twenty-minute-walk to get to the Petronas tower ,15-minute-walk more to Kuala Lumpur Tower . the street opposite to the hotel , we can find a food street . nice place to try many different factor .
budget, Clean, and very recommended for family's
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