I arrived the Crowne Plaza Riverside late...
I arrived the Crowne Plaza Riverside late at night and was told the room is not ready. However, I was offered complementary drinks voucher while I waited for 45 minutes to check-in. For my patience, the hotel gave me an upgraded corner room on the 11th floor and the view of the river was fantastic. Also, I was allowed a late check-out (by 4 pm) after 2 nights of comfortable and enjoyable stay.
However, the buffet breakfast was a disappointment. The choices are plentiful but the food is not as tasty as expected.