Sheraton Langkawi Beach Resort
Pantai Kok
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Overall Hotel Reviews
Based on 45 reviews
Brings shame to the Sheraton/Starwood brand!
Truly disappointing. This resort does not meet the 5-star standard, and brings shame to the Sheraton/Starwood brand!
Notably:
1. Housekeeping is in dire need of re-training ... Observed by the general cleanliness of the room (which was quite dusty; Bloodstains found on the 'clean' bed linen, black marks on ‘clean’ towels, and the bath was just too dirty to use). Also almost every evening of my stay, I found unexplained piles of used linen and litter strewn around the broken cupboards outside my room.
2. Whilst set on a stunning backdrop, the facilities generally proved tired, and were in much need of refurbishment:
(a) Wooden walkways: Covered in dead leaves and litter - and clearly had been left un-swept for some time. Much of the wood decking walkway was also in need of maintenance as quite weathered and uneven.
(b) The main breakfast/dining area: Very poor - stains all over the soft furnishings (dirty net curtains and heavily stained chair fabric), flies everywhere including on the uncovered buffet laid, and poorly ventilated room with condensation dripping down the windows.
(c) Spa treatment room: Generally was fine except for a large gaping hole in the wall in the shower
Notably:
1. Housekeeping is in dire need of re-training ... Observed by the general cleanliness of the room (which was quite dusty; Bloodstains found on the 'clean' bed linen, black marks on ‘clean’ towels, and the bath was just too dirty to use). Also almost every evening of my stay, I found unexplained piles of used linen and litter strewn around the broken cupboards outside my room.
2. Whilst set on a stunning backdrop, the facilities generally proved tired, and were in much need of refurbishment:
(a) Wooden walkways: Covered in dead leaves and litter - and clearly had been left un-swept for some time. Much of the wood decking walkway was also in need of maintenance as quite weathered and uneven.
(b) The main breakfast/dining area: Very poor - stains all over the soft furnishings (dirty net curtains and heavily stained chair fabric), flies everywhere including on the uncovered buffet laid, and poorly ventilated room with condensation dripping down the windows.
(c) Spa treatment room: Generally was fine except for a large gaping hole in the wall in the shower
Old & Tired Hotel
Sheraton Langkawi Beach Resort is somehow old and tired as compared to other hotels under the same Sheraton brand. As a Gold member of starwood preferred guest, I would recommend an immediate need of renovation for this hotel, especially the room and bathroom. Brown water comes out from bath tub!!
For travellers information: there is a seafood restaurant named: SHIN MI nearby. The seafood is superb! Fresh and excellent! Go & Try the Tiger Prawns and steamed Mantis!
For travellers information: there is a seafood restaurant named: SHIN MI nearby. The seafood is superb! Fresh and excellent! Go & Try the Tiger Prawns and steamed Mantis!
Nice beach
We took 2 superior rooms (interconnecting room) for a nite. The rooms are spacious and cosy. My daughter enjoys running around. There is shutter bus services to transfer from lobby to the chalets. It will be troublesome during rainy day. The beach and the pool are clean. The breakfast from the hotel is not as tasty as I expected.
The room is spacious and nice, so is the bathroom, with a sliding door to separate WC and shower.
The terrace is big and beds are very comfortable. "Spices" restaurant is very good; at the coffee shop we only had a quick lunch and it was good. We didn't try the grill restaurant, but it's good to have the choice between 3 restaurants when you are not within walking distance from a village. Internet WIFI is free of charge only in the hall, but there are 3 PCs too there. Taxi fare from Kuah is 28, and to the Duty-free and shopping center is 24 RM.
Money change is worse than in other parts of Malaysia, both at the hotel and the village, do change before! Don't buy the water at the pool bar, they charge 25RM per bottle! Suggestion to the manager: shops should be allowed in the hotel only if they provide credit card payment.
Overall, good value for money.
The terrace is big and beds are very comfortable. "Spices" restaurant is very good; at the coffee shop we only had a quick lunch and it was good. We didn't try the grill restaurant, but it's good to have the choice between 3 restaurants when you are not within walking distance from a village. Internet WIFI is free of charge only in the hall, but there are 3 PCs too there. Taxi fare from Kuah is 28, and to the Duty-free and shopping center is 24 RM.
Money change is worse than in other parts of Malaysia, both at the hotel and the village, do change before! Don't buy the water at the pool bar, they charge 25RM per bottle! Suggestion to the manager: shops should be allowed in the hotel only if they provide credit card payment.
Overall, good value for money.
Disaster
I checked in (temp. was 28 degree) then checked out (temp hardly reached 23 degree).
Slide door breoken ... also, some electric problems
Slide door breoken ... also, some electric problems
A Very Pleasant Stay
Stayed in a family room. The hotel room was beautifully located in a nice hilly terrain overlooking the sea. It was interesting to have a buggy take you from the room to the hotel lobby and vice versa. The kids enjoyed these rides. It only gets messy when it rains. You will need your own / rented vehicle if you want to go out for food as the eateries outside are not too close to the hotel. There was only a short stretch of the beach but it was good enough for us. Overall the ambience was great.
Very nice hotel for honeymoon
Fantastic hotel. With good beach.
Reasonable price for a good accomondation !
I've got the garden view family room, not bad but walking in and out without shutter bus maybe a big issue if you have kids or with elderly ppl, esp during raining season (with those giant luggage bag).
Beware of MONKEYS if you are facing the garden, dont ever leave your foods or any food alike that be tempting those monkeys coming right over to you. We had this offguard and managed to close the balcony doors by then.
I will spend a lil more on seaview room for sure on next visit.
Beware of MONKEYS if you are facing the garden, dont ever leave your foods or any food alike that be tempting those monkeys coming right over to you. We had this offguard and managed to close the balcony doors by then.
I will spend a lil more on seaview room for sure on next visit.
too expensive for the quality
the hotel and the rooms itself were okay. however, given the prices they charge the quality is insufficient. service, and quality of the food is not upto standard. the rooms need new painting and the pool and surroundings need renovation.
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